If you have a fire or water emergency, please call us now at (336) 744-5104

To have the optimal experience while using this site, you will need to update your browser. You may want to try one of the following alternatives:

Fire & Water - Cleanup & Restoration

Archived Blog Posts

Wind damage can lead to water damage

10/4/2021 (Permalink)

Storm picture with lightening strike While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one.

When Lanie Pope says to expect “damaging winds” from a storm she is forecasting, what does she mean exactly? And what does it mean to you a home or business owner? Damaging winds are classified as those exceeding 50-60 mph. Often, called “straight-line” winds to differentiate the damage they cause from tornado damage. Wind damage can lead to a roof leak and could be covered by insurance depending on your policy.

This type of damage can come from a number of different processes. Most thunderstorm winds that cause damage to the ground are a result of outflow generated by a thunderstorm downdraft. Damage from severe thunderstorm winds accounts for half of all severe reports in the lower 48 states and is more common than damage from tornadoes or hail. Wind speeds can reach up to 100 mph and can produce a damage path extending for hundreds of miles. 

Who is at risk from damaging winds? Anyone living in thunderstorm-prone areas of the world is at risk of experiencing this hazard. But, people living in mobile homes are especially at risk for injury and death. Even anchored mobile homes can be seriously damaged when winds gust over 80 mph.

SERVPRO of Winston Salem North can help with water damage inside your home or business. For disaster recovery services related to a storm call us directly at 336-744-5104

Who to Call For Water and Fire Damage Emergencies

9/28/2021 (Permalink)

SERVPRO cleaning crew working on cleaning a carpet While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one

Homeowners and business owners have many choices when they have a fire or water damage emergency. The choices can be overwhelming and sometimes confusing on who to call. Should you call a local company or take the recommendation of a friend or insurance agent, the choice comes down to ultimately who you feel confident in and comfortable having in your home. At SERVPRO of Winston Salem North, we try to be the best restoration company in the area with excellent communication, trust, and being there when called upon. If you have questions about us or our services, please don't hesitate to call. We would be happy to answer any questions you may have.

Having a company that can coordinate the whole process from start to finish makes your life easier and gets you back in your home or business faster. "Like it never even happened."

If you would like more information on hiring a team experienced in water damage restoration, call SERVPRO of Winston Salem North today (336) 744-5104.

We Are Sanitation And Biohazard Experts

9/28/2021 (Permalink)

SERVPRO cleaning crew working on cleaning a carpet While we hope you never experience a disaster in your home or business, we do know we are ready to help you restore it in the event of one

SERVPRO is Here in your community, and Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home, business, or commercial building, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff performs on a daily basis.

The CDC encourages the cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • High Traffic Areas
  • Required Touch Areas (doorknobs, chair backs, etc)
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends the usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Winston Salem North

336 744 5104

or EMAIL

sp9743@gmail.com

The Best Biohazard Cleaning Company In Winston Salem

9/28/2021 (Permalink)

SERVPRO cleaning crew working on cleaning a carpet While we hope you never experience a disaster in your home or business, we do know we are ready to help you restore it in the event of one

Exposure to biological and chemical contaminants can pose serious health effects. A failure to properly remove such substances can contribute to unhealthy and dangerous environments. SERVPRO of Winston Salem North is trained to safely remove biohazards and dispose of them properly in accordance with OSHA and health regulations.

Equipped with the necessary safety apparatus and cleaning products, we can help transform these unhealthy environments back into clean, safe homes and offices. 

Please refer to our Biohazard Emergency Tips - Until Help Arrives Guide and follow these tips to protect yourself and your property.

Need Biohazard Cleanup Services?

Call Us Today – (336) 744-5104

The decontamination of a home or business due to trauma, sewage backups, chemical spills, hoarding or other biohazards can be both dangerous and emotional. Specialized training and experience is key when choosing a cleanup company to resolve these circumstances.

We provide cleanup and recovery services for many biohazard situations. These include the following:

  • Sewage backups
  • Crime scene residues
  • Suicide/death accidents
  • Homicide cleanups
  • Blood cleanup
  • Accident cleanup
  • Hoarding scenes
  • Animal waste/remains
  • Chemical spills
  • Tear gas cleanup

Why SERVPRO For Water Damage Cleanup

9/28/2021 (Permalink)

SERVPRO cleaning crew working on cleaning a carpet While we hope you never experience a disaster in your home or business, we do know we are ready to help you restore it in the event of one.

Flooding and water damage events in Winston Salem's commercial properties are often complex with numerous issues that require a knowledgeable and flexible response.

Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area.

In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints.

We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

Indoor Flooding

9/27/2021 (Permalink)

Water Damage in a home While we hope you never experience a disaster in your home or business, we do know we are ready to help you restore it in the event of one

So, What Causes Indoor Flooding?

Water damage usually has one major leading cause: indoor flooding. Some of the most common causes of indoor flooding are: 

  • Leaky or Broken Pipes: The most obvious cause of indoor flooding is leaky or broken water pipes. Pipes can burst from changes in water pressure or even a faulty setup, but regardless of the cause, pipe problems often cause a ton of damage. Leaky pipes are usually a warning sign of more problems to come. Hidden floods caused by broken pipes in your walls can even create the perfect environment for microbial growth.
  • Faulty Washing Machine Hose: The most common problem with watching machines are faulty hoses. A leak in your intake hose can worsen over time and can cause flooding in your home. 
  • Water Heaters: Even a small leak in your water heater can cause major flooding due to its endless flow of water. Make sure to inspect your water heater on a regular basis, keeping up with maintenance to ensure it doesn’t spring a leak.
  • Clogged Sewer or Drain Lines: The flow of water to and from your house can be disrupted when you have clogged sewer or drain lines. Some clogs might be benign, allowing for a slow drain that is merely an inconvenience. But those clogs can get worse over time. The clog can cause your sinks, toilets, and showers to overflow with water, resulting in major damage. This can even include backed-up sewage, causing a hazardous environment for anyone or anything that comes in contact with the affected water. 

If you find flooding inside your home, call us and we will be there to help.

After The Storm: Know What To Look For In Your Winston Home

9/20/2021 (Permalink)

Storm picture with lightning strike While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one.

We hear almost daily about being prepared. Whether it’s something simple like preparing for the first day of school or something more serious like preparing your home for possible storms, having a checklist may help prevent you from becoming overwhelmed.

If you have structural damage from a storm, vacate the property immediately and contact your first responders, your insurance agent, and the SERVPRO of Winston Salem North. While your agent starts the claims process, our team of highly trained technicians can begin securing your property once first responders deem it safe to enter. Our team will board up windows, tarp roofs and check for other visible damage. At the same time, first responders begin to assess any other emergency needs such as downed powerlines or other safety concerns.

Once the property is secure, you or the team of SERVPRO of Winston Salem North can begin taking photos of the damage before anything is moved. Once all the damage has been documented, our technicians will begin to assess what can be saved.

We would begin inspection of your home, looking for cracks, leaks, and other structural damage so a plan of action can be implemented. We highly recommend that you don’t try to do this yourself. If not correctly handled, storm-damaged can lead to further problems such as mold in your home. To learn more or schedule your free estimate, give us a call at 336-744-104. 

What's That Smell? Common Sources Of Odor Problems in Your Winston Salem Business

9/20/2021 (Permalink)

commercial business building While we hope you never experience a disaster at your business, we do know we are ready to help you restore it in the event of one

As experts in deodorization, SERVPRO of Winston Salem North has seen a wide variety of problems with odors and their sources. Commercial deodorization can be tricky, but here are some of the most common odor problems in business.

Restrooms

In restrooms, the most common source of odor is urine. In the men's room, urine tends to seep behind urinals and splash on walls. Regular mopping with a disinfecting solution is a must to control odors, wiping down the walls. In the ladies' room, watch for odor from the feminine hygiene waste receptacles—daily emptying and disinfecting as needed.

Drain Odors

Drains come in all sizes and use in a business; kitchen drains, floor drains, and even sinks can be the source of foul odors. It is recommended to flush out drains regularly to clean out food, debris, and bacteria that can cause unpleasant odors in your business.

Mold and Mildew

If your business has a musty smell, you may have an issue with mold or mildew. Mold and mildew usually form in areas with higher moisture content, such as basements, crawlspaces, laundry facilities, or restrooms. At SERVPRO of Winston Salem North, we offer free mold checks. Our team of IICRC trained technicians can assess if it's mold or mildew and determine if it's an issue you can handle or if you need professional assistance.

If your business has an issue with mold or an unpleasant odor, give us a call at (336) 744-5104 for your no-cost assessment. Because at SERVPRO, we're here to help.

Was Your Business Impacted by Hurricane Ida? Here Is What To Do Next..

9/20/2021 (Permalink)

commercial business building While we hope you never experience a disaster at your business, we do know we are ready to help you restore it in the event of one

Most business owners in our areas are aware of basic steps that should be taken before a hurricane, such as maintaining a preparedness plan, backing up computer files, and keeping a store of emergency materials. Some even develop plans for contacting employees. To keep the business flow as continuous as possible, managers need to know what to do just after the storm. By following the steps below, you can return to normal operations in no time.

1. Contact Your Insurance Provider

Begin the claim filing process for any major damages as soon as possible. More details on the damages later, but the sooner you start, the better.

2. Wear Safety Gear

It is important to take the proper safety precautions if you are going to visit your property post-hurricane.

3. Document the Damage

As you assess the scope of the damage, remember to take pictures of any damage you see and to make detailed notes for your insurance claim and company records. *The photos you took before the storm will come in handy now!*

4. Salvage What You Can

Attempt to remove any debris that you can. Remember, buildings can be structurally unsafe so it is wise to only do as much as you know won't cause further damage to yourself or the property.

5. Find the Right Professional Help

Here at SERVPRO of Winston Salem North, we know how to tackle jobs of all sizes and get your business back in shape quickly. We can guide you through the entire restoration process and have proven experience helping businesses recover after hurricane flood damage. We make it "Like it never even happened."

Is Your Business Properly Prepared?

9/20/2021 (Permalink)

commercial business building While we hope you never experience a disaster at your business, we do know we are ready to help you restore it in the event of one

When a disaster strikes the time to prepare has passed. Don’t be one of the 60% of businesses that do not have a formal emergency response plan. Roughly 80% of businesses are likely to go out of business if they do not recover after a disaster within a months’ time, and 50% of businesses never reopen. The best way to protect your company is to have a solid game plan. Is your business prepared for a natural disaster to hit?

Well, you are in luck; SERVPRO of Winston Salem North is here to help! We have been working with local businesses to ensure that they will not fall victim to these statistics.

SERVPRO has an amazing program called the EMERGENCY READY PROFILE. This program aids property managers and owners, both residential and commercial to be prepared for a disaster to hit.

We will walk you step by step to help you put together an EMERGENCY READY PROFILE. We will help you identify and label utility shut-off locations, identify local utility contact information, identify local emergency contact information such as fire, police, and hospital contacts, and establish main internal contacts for purposes of employee safety and emergency work authorization.

For more information please contact SERVPRO of Winston Salem North  @  (336) 744-5104 

We provide 24-hour emergency service and have the training and expertise to handle your restoration and cleaning needs. "Like it never even happened."

4 Things To Do If Your Home Floods

9/20/2021 (Permalink)

Storm picture with lightening strike While we hope you never experience a disaster at your business, we do know we are ready to help you restore it in the event of one

Rain, rain, and more rain. They’re moments in the year, sometimes too many where our community goes days on end with rain. Then changing over to snow and ice in the winter if the temperatures manage to drop below freezing for a substantial amount of time. While snow is pretty to look at, what often accompanies it is a fearful weather condition. Ice can cause trees to topple over onto your roof creating a hole where water can seep into all areas of your home including the basement. 

Falling trees can rupture the pipes of your home as well which may cause hundreds if not more gallons of water to spew out into your basement, flooring, walls, and ceiling. Any amount of standing water in your home may spell disaster if not mitigated promptly. Significant water damage can begin to warp your hardwood floors, stain your carpeting, and create a mold growth situation.

Calling an experienced water cleanup crew with IICRC Certification and experience in restoration is key to beginning the process of getting your home back to normal. Our team is trained in proper drying methods and mold testing to help keep your family safe. We’ll also reconstruct your house after it’s been restored to streamline the process. 

When many customers call our office to request our services it’s critical you’ve already completed a few tasks beforehand. Listed below are a few key steps homeowners should take if they experience water damage. 

  1. Shut Off The Water Source
    1. Locate the cut-off valve in your home. It’s likely underneath your kitchen or bathroom sink. 
  2. Do What You Can In Order To Mitigate The Damage
    1. Try to soak as much water as you can on your own using towels. 
  3. Call A Water Cleanup Company
    1. Available 24/7 with 20+ years of experience and contractor license for repairs. 
  4. Speak To Your Home Insurance Provider  
    1. Save your insurance agent’s contact information on your phone, or write it down. 

If your home or business is in need of our services whether for fire, water, or mold damage; perhaps even deep cleaning services, call the experts today – SERVPRO of Winston Salem North, 336-744-5104.

A SERVPRO Commercial Emergency Ready Plan

9/17/2021 (Permalink)

SERVPRO cleaning crew working on cleaning a carpet While we hope you never experience a disaster at your business, we do know we are ready to help you restore it in the event of one

There are almost 1 million small businesses across North Carolina, with almost 2 million employees.  That would roughly be 45% of the workforce across the state. That is a staggering number and a huge boon for us! It’s Truly Amazing how great our small state is for Entrepreneurs.  Winston Salem is currently in the midst of re-energizing downtown and the triad itself is growing exponentially every year. 

With all that growth, there is bound to be some downfall. Most Small Businesses fail within 3 years, and it’s not always the business’s fault. We encounter some that go under because of infrastructure and plain old bad luck and timing. One of the best courses of action to prevent a catastrophic loss for your company is an Emergency Readiness Plan ( ERP )

What is an Emergency Readiness Plan?

ERP is the best way to mitigate damages to your company in case of a loss which may include

    • Fire 
      • Fire or smoke damage from faulty wiring
      • Fire damage from a restaurant kitchen fire
    • Water 
      • Water heater failure
      • Sewage back up
    • Mold 
      • Previous water damage that was not mitigated properly
      • Leaking Roof
      • Dirty HVAC
    • Crime or Vandalism  
    • Storm
      • Hurricane
      • Flash flooding

Most Homeowners are not able to locate their water shut-off valve, so to assume your employees know where that may be located is just plain bad planning.  Fortunately for the small business in Winston-Salem, we provide an ERP for Free! All you need to do is call and set up a time and date, and one of our associates will come out and set everything up. We recently updated our program to include an App, but it’s also easily accessible online, or we can always print a quick folder for you to keep in your office.

What To Do Before A Hurricane Arrives

9/17/2021 (Permalink)

Storm picture with lightning strike While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one

As many of you know hurricane Ida swept through Louisiana, New Jersey, and Pennsylvania. Luckily it skipped over North Carolina but in the event, one does pass over us during this hurricane season knowing what to do before it hits can help prevent damage or loss to your family, house, and property. 

First things first, in the event of an emergency, please call 911.

Knowing the emergency contact numbers for Winston-Salem is very important.

City of Winston-Salem Police and Fire Department

Local Weather News

List of Necessary Items before a hurricane 

  1. An Emergency Readiness Plan for your family
  2. 3 days worth of water;
    a good rule of thumb is 1 gallon of water for each person or pet
  3. 3 days of nonperishable food for each person or pet
  4. First Aid Kit
  5. Battery Powered Radio or NOAA radio alert 
  6. Portable Power bank to charge cell phones
  7. Full Tank of Gas in your car
  8. Batteries
  9. Whistle to Signal for Help

How to Help your House survive the hurricane

  • Cover your windows with a storm shutter or plywood, or use Tape. While tape won’t prevent your windows from breaking, it will help keep the broken glass shards together.
  • Learn if you are in an area that floods, and how to properly sandbag your home.
    How to Sandbag your Home or Business.
  • Clean out your rain gutters.

How to help your pet during a hurricane 

  • Please, if possible, provide shelter for your pets. 
  • If your pet goes missing know where to look.
    Forsyth Humane Society.
  • Spare Medication for your pets.
  • Copy of shot and medication records.

Make sure you know where to go to track hurricanes to ensure if it is headed your way. 

https://www.nesdis.noaa.gov/real-time-imagery/hurricane-tracker

Emergency Fire Damage Tips

9/14/2021 (Permalink)

Do's and don'ts when dealing with fire damage  While we hope you never experience a disaster in your home or business, we do know we are ready to help you restore it in the event of one.

Did you know every 90 seconds a residential fire occurs somewhere in the U.S.? If a fire strikes your home or business, know that SERVPRO of Metairie is here to help

Until a SERVPRO professional arrives, here are some DO’s and DON’Ts to help reduce damage and increase the chances of a successful restoration:

DO:

  • Limit movement in the home and keep your hands clean. This helps prevent soot particles from being embedded into your carpet or upholstery.
  • Place old, dry colorfast towels or linens on rugs, upholstery, and carpet traffic areas.
  • If electricity is off, empty the freezer and refrigerator completely and prop the doors open to help prevent odor.
  • Wipe soot from chrome on kitchen and bathroom faucets, trim, and appliances. Protect the surfaces with a light coating of lubricant.
  • Change your HVAC filter.

DON’T:

  • Attempt to wash any walls or painted surfaces, or clean any carpet or upholstery, without first contacting a SERVPRO professional.
  • Consume any food, beverages, or medicines that may have been stored close to fire, heat, or water. (They may be contaminated.)
  • Send garments to the dry cleaner. Improper cleaning may set in smoke odor.

For other emergency tips for your home, please contact SERVPRO of Winston Salem North 

How soot travels through a home

9/8/2021 (Permalink)

electrical fire from an outlet While we hope you never experience a disaster in your home or business, we do know we are ready to help you restore it in the event of one

If a fire has occurred in your home or business you likely will notice soot throughout the entire property, not just in the area where the fire occurred. So how does this happen? How can you get rid of the soot? Keep reading to find out more information about how soot travels during a fire and what you can do about it. 

What Is Soot?

Soot is a black powdery or flakey substance that is produced when organic matter burns incompletely. This means that when things burn, they don’t completely disappear, they leave behind particles known as soot. Because soot comes from the burning of many different materials, it can also contain things like acids, chemicals, metals, soils, and dust. These soot particles leave behind a mess and often a foul smell. 

How Soot Travels

When there is a fire in your home, soot can easily travel throughout your whole home. The ultra-light particles can float through the air and reach surfaces throughout your whole home. If the air conditioning or heat is running soot can even enter your HVAC system which will disperse soot throughout your whole home. When this happens air ducts should be cleaned to eliminate the HVAC system further dispersing soot throughout your home. 

Can Soot Damage My Home?

Because soot has acidic properties it can further damage your home and harm indoor air quality. Soot can continue to degrade the surfaces and air quality in your home if it is not cleaned immediately.

What If There Wasn’t A Fire?

If you notice soot in your home, but there was never a fire, you might be wondering where the soot came from. Even if there wasn’t a fire, things like fireplaces, furnaces, and excessive use of candles can cause soot building throughout your home. 

Is Soot Dangerous

Soot inhalation can be dangerous which is why you should only enter your home after it has been deemed safe by the Charlotte Fire Department and a fire restoration company. Improperly cleaning soot can lead to excessive inhalation of soot, and soot can be left behind, causing health effects in the future.

How To Clean Soot

Cleaning soot can be difficult to remove from many surfaces as it is a sticky substance and can stain fabrics. Additionally, cleaning soot improperly can mean breathing in soot particles. 

When cleaning soot, safety equipment is essential for reducing the danger of soot exposure. Specialized techniques such as air scrubbing may be necessary to reduce linger scents and restore air quality. 

Using household cleaners to clean soot isn’t enough. Soot particles will leave behind a smell and stain surfaces when professional tools and cleaners are not used. Fire restoration experts will be able to save your personal belongings that can’t be cleaned with household products. 

If your home has experienced a fire and is in need of restoration experts, be sure to call SERVPRO of Winston Salem North. Our expert technicians can make it "Like it never even happened."

The Right Equipment Is Necessary!

8/30/2021 (Permalink)

Drying equipment in the back of a SERVPRO truck While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one

SERVPRO of Winston Salem North knows that using the proper equipment makes a difference. When time matters and it does when reducing claim loss expense, you can count on us to have the right technology and equipment to get the job done.

For example, one of the most common losses is water loss. Here is some information on the drying process. 

Psychrometrics is the study of the air and its properties. The properties of temperature, humidity, and vapor pressure. Dew points are measured to evaluate air conditions in the structure. These measurements allow for SERVPRO of Washington County to create the proper atmosphere for the most effective drying.

There is a science to drying everything properly.

The detection equipment used is always the most current in the industry. 

Moisture Sensors, Moisture Meters, Thermo-hygrometers, Infrared Cameras, and Manometers are some of the detection equipment.

Extraction Equipment, Air Moving Equipment, Dehumidification Equipment, Deodorization Equipment are all used in the drying process. 

When it comes to drying we take it seriously

Tips That Can Prevent Fire Damage In Your Home!

8/23/2021 (Permalink)

electrical fire from an outlet While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one

Nobody wants to think about the risk of a fire in their home. However, it is something you should think about and things you can do to help prevent it. We are going to discuss the prevention tips today.

- Practice basic fire prevention around the house.

~ Avoid smoking and leaving smoking materials laying around.

~Keep heating equipment clean and in repair.

~ Never leave candles unattended.

- Make sure your smoke detectors work. (test them twice a year)

- Know what flammable materials are and store them away from all heating equipment.

- Teach your kids fire safety.

~ Make sure your family knows what to do in the event of fire & have an evacuation plan.

- Be Prepared!

~ Keep important documents, photos, and valuables in a fireproof safe.

- Take extra precautions during the holidays when you are decorating to avoid fire hazards.

Be prepared and practice fire prevention tips to stay safe! SERVPRO of Winston Salem North wants you to know what you can do to stay safe. But we are always here for you in the event of a disaster.

Supply Lines

8/16/2021 (Permalink)

A flooded living space While we hope you never experience a disaster in your home or business, we do know we are ready to help you restore it in the event of one

We recently had a water loss come in from the supply lines of a refrigerator. The homeowner had asked what he could have done to prevent this from happening. The short answer is to simply replace your supply lines about every five years according to the industry standard.

Now to go into more detail the warranty on your appliances is five years. However, the warranty on your supply lines is only a year. So, our advice to you is to change your supply lines about once a year but it could be between 1-5 years. Supply lines are made up of two different materials. You have a copper supply line where they use pressure fittings to pressure fit it to the back of the appliance. You also have one that is a rubber hose with a mesh outside to try and keep it from splitting and causing problems.

Here at SERVPRO of Winston Salem North, we do this to educate our customers. We want our customers to learn the maintenance in their homes but also want them to know we are here when disaster strikes.

Smoke Detectors

8/9/2021 (Permalink)

A stove with ashes and soot all over it from being caught on fire.  While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one

We have just started a new segment on our TikTok page called Tech Tuesday. We will go out to lunch every week and talk to a tech about simple things in a home that homeowners should know.

If you are a new homeowner or just moved out and are renting you may not know simple things that could be very helpful in your home. Our first topic this week was smoke detectors. You should be changing your smoke detector batteries twice a year. A good way to remember to change the batteries is to do it when the time changes. Hard wired smoke detectors also require batteries and you can write the date you changed the batteries on the smoke detector cover to help you remember. Smoke detectors should be replaced every ten years to make sure they are up to date. You should also be testing your smoke detectors about once a month to ensure that if something happens you are keeping yourself and your family safe. They have a test button on the alarm you can push to ensure they are working properly.

Even though SERVPRO of Winston Salem North is always here to help in the event something happens. We also want to educate our customers on what they should be doing in their homes to stay safe.

What To Expect When We Arrive

8/4/2021 (Permalink)

SERVPRO cleaning crew working on cleaning a carpet While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one

When a customer calls in the event of a disaster in their home we do our very best to ensure them we will be there every step of the way and we will get their home put back together quickly and diligently. We will work with our customers on priorities and order of events that need to happen to allow their life to go back to normal as soon as possible.

We will get our crew out on site and they will begin by going over paperwork with the customer. The crew will now be able to begin extracting any water that needs to be before starting demo on items not salvageable. The crew will set equipment to prevent any more damage and to professionally dry the structure. The crew will monitor the drying process and will pick up equipment when the structure dries to standard. Once the drying and mitigation is completed we can help you move on to the next phase, the restoration process. This is when we will work with you and help guide you to put your home back together. Let us know if we can help you in a difficult time and make it "Like it never even happened." We are always here to help.

Why do we do what we do ?

7/26/2021 (Permalink)

SERVPRO cleaning crew working on a carpet While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one

When we start to tell people what we do, we tend to get some crazy looks. Yes, we do fire and water cleanup and restoration but when we tell people about some of our bio jobs and other jobs we have done it is hard for them to believe and they never knew we do these other things.

Our main focus and concern is our customers! We want to make sure we are giving them the best of everything. Most of the time when our customers call us we know they are already not having the best day. All we want to do is help! We also understand that when our crew gets in the home and begins demo it is hard to live out of your home and our main concern is getting your home back together.

We are currently working on a fire job. The homeowners were pretty upset. We were able to talk to them and tell them that we are going to be sure to put their house back together and be there every step of the way. To be able to help people the way we do makes each and every one of us feel so good! You will be surprised how great it feels to be able to help people that really need it. That is why we do what we do!

Why Should You Call SERVPRO of Winston Salem North

7/21/2021 (Permalink)

Certified: SERVPRO Cleaned Logo While we hope you never experience a disaster in your home or business, we do know we are ready to help you restore it in the event of one.

Here at SERVPRO of Winston Salem North, we care so much about our customers. We want our customers to know how much we appreciate them but also why it is important to pick a restoration company you can trust.

It is very important to us that we...

- Have a quick response rate. In most situations, it is better to get there as quickly as possible to avoid the problem from becoming more complicated or worse.

- Have highly trained teams.We want to do everything we can to ensure our customers are receiving the best services.

- Offer a detailed plan for mitigation and repairs.We understand that living in your home after a disaster is hard. We strive to provide a plan you thoroughly understand so that we can put your home back together quickly and precisely

- Know how to navigate through the insurance claims process with you.We completely understand our customers have a lot on their plate when they call us. The last thing they want to do is try to understand the insurance process. We do our very best to explain everything and answer any and every question our customer has.

- Treat you, your home, and its contents with respect.Ultimately your home deserves the best care and so do you!

How Should You Handle Water Damage In Your Home?

7/12/2021 (Permalink)

flood waters surrounding a home While we hope you never experience a disaster in your home or business, we do know we are ready to help you restore it in the event of one

Water damage in your home can be frustrating but it does not have to be difficult. Our team has a few simple and easy steps to simplify the process before we arrive.

- Locate where the water damage has occurred in your home.

- Find the water shut off in your home and cut the water off.

- Call your insurance company and inform them of the damage.

-Call SERVPRO of Winston Salem North for extraction, mitigation, and reconstruction.

- Our team is available 24/7. Day or night. Call us at (336) 744-5104

We are HERE TO HELP

Our crew lives by the 1-4-8 protocol: an after-hours emergency code to keep our customer's damage from escalating and providing a plan of action for mitigation.

1- Guaranteed call back within one hour.

4- The crew will arrive on the scene within four hours of the initial call.

8- Written plan of action for mitigation.

We understand that when our customers call us, they are usually not having the best day. This is why our crew not only arrives with professionalism and experience but also with a level-headed mentality as we work to bring calm into the chaos.

House Fires

7/6/2021 (Permalink)

A stove with ashes and soot all over it from being caught on fire.  While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one.

Our repair team has just finished a home that had a devastating amount of damage from a fire that started in the kitchen. The homeowner was there starting dinner and got distracted... it only took minutes until there were flames. I had gotten some before pictures where we could see the damage that the fire had caused. In the images, you could see the soot webs all over the ceilings and walls. This is where the soot particles bond together, clinging to walls and ceilings, creating webs resembling cobwebs. At first, our production team went to the home to do the demo and clean. Then our repair team was able to step in where they put in all new flooring, painted all the walls, and put in new appliances. After a big majority of the work was done it did not even look like the same home. We were so excited to begin allowing the homeowner to start moving back into her home that just had a complete makeover. She was ready and so were we! We were so appreciative of the homeowner for allowing us to do the work in her home like we are with all of our customers. We left her a boutique of flowers and a thank you card. We did that so she would understand how thankful we were and in hopes, if something else, unfortunately, happens she would know to call us or could refer us to someone she knows.

Why You Should Call A Professional

6/29/2021 (Permalink)

SERVPRO crew working to clean a carpet using SERVPRO equipment SERVPRO of Winston Salem North (336) 744-5104

When something traumatic happens to your home it is very important you know what you should do. Here at SERVPRO of Winston Salem North we understand that it can be very stressful and overwhelming. We strive to do our very best to ensure our customers are satisfied and can understand what we are doing and why it is important.

There is a lot of important reasons as to why you should call professionals. I am going to use water damage for this example. We get a lot of water loss jobs and unfortunately it is a common event that happens in homes from time to time. We want you to understand why it is important to call us.

-Even if it looks dry, it may still be wet.We know your first instinct will be to try and clean the water up. However, not everything can be soaked up with a towel!

-We have a plan.We want you to be happy with our work! So we will have a thought out plan on how to put your house back together including everything from the demolition to repair process.

-We have the right equipment.We have professional drying equipment specialized to dry out walls and floors.

-We help prevent bacteria growth.The water has a high chance of being contaminated after being filtered through all the building equipment in your home.

- We help save your possessions.Any of your contents that are affected by a loss we can bring to our shop where we ensure it gets cleaned properly.

We hate these traumatic event happens to our customers but we strive to ensure they get the best services!

Certified: SERVPRO Cleaned

6/21/2021 (Permalink)

Certified: SERVPRO Cleaned Logo We are certified in cleaning!

We recently got called to a job where someone had just purchased a home they loved. However, the previous homeowners smoked inside for a while. The home was covered in nicotine from top to bottom. The walls that were painted white looked yellow. The realtor reached out to us and our crew went in to give the home a deep cleaning.

Our crew made the home look brand new. They ripped the carpet and the carpet pad up to eliminate the smell. After everything was out of the home they began wiping down the ceilings and walls. They had it looking and smelling great. The new homeowner was so pleased with our crew and stated that they were doing an excellent job. She was so thankful SERVPRO of Winston Salem North was able to help her out so much.

So the next time you are in a bind, needing help and do not know which way to turn, reach out to SERVPRO of Winston Salem North. No matter what it is we can help!

What To Do During A Flash Flood

6/14/2021 (Permalink)

Flash of lightning over a house Know what to do and who to call!

Flash floods happen... and they happen FAST. Here lately especially, we have been getting late afternoon thunder storms that bring a lot of rain. In situations like this you should be educated on how to protect yourself and your home.

First and foremost you need to be aware. Watch the forecast to know when and where it is coming.

Try to avoid driving to keep yourself safe. It can be very dangerous. Its hard to see and there is a lot of standing water you need to watch out for... "Turn around, Don't drowned" !!

Seal any cracks in your foundation of your home.

Be sure your gutters are cleaned out. This will prevent damage to your roof.

Take precautions before buying home. Know if you are in a flood hazard or not so you know in advance how you need to prepare.

To prevent damage to the outside of the house make sure you are bringing in anything that could blow around and break a window for instance.

The most important in my opinion is just that you are aware of any of this before it happens. Life happens and your home may flood. That's why SERVPRO of Winston Salem North is HERE TO HELP.

Tips That Can Help Prevent Water Damage In Your Home!

6/7/2021 (Permalink)

Water loss in a home covered the hard wood floors. Know what do to and who to call in the event that something happens like this happens in your home !

Buying a home is a huge investment, it's probably the biggest purchase most people make in their lifetime. Going into buying a home you need to be thinking about how you have to keep up the maintenance and in the event something happens you know what to do and who to call. 

Water damage is a big loss people unfortunately deal with in homes from time to time. There is some things you can actually do to help prevent it. 

- Make sure you are keeping your gutters cleaned out to keep standing water from damaging your roof. 

- Know where your main shut offs are in your home. 

- Monitor your water bill. If one month its extremely high, you may have a leak some where. 

- Consider getting a leak detector.

- Fix any small leaks now so they do not get out of hand!

 Here at SERVPRO of Winston Salem North we want you to be prepared if something happens and we also want you to know you can call us anytime and we will be there to help. 

What you can do to get ready for Grilling Season!

6/1/2021 (Permalink)

Grill on the deck of a house that has caught fire next to the door. Nobody ever thinks this could happen to them. Be cautious and safe!

We hope everyone had a wonderful and safe Memorial Day!... But now it is time people are going to be bringing out their grills for the summer and we want you to be safe. 

First thing when you bring out your grill you want to give it a basic scrub and wipe down. You do not want to place your grill near your home and you never want to grill in a garage or on your patio. 

Be sure before firing your grill up, you check for any gas leaks, check all the connections and make sure it is all cleaned out. This link will give you some tips.  

https://www.thebbqdepot.com/blog/get-your-grill-ready-for-summer/

While grilling make sure you always have an eye out. Often time fires are started from children and pets knocking the grill over. 

Here at SERVPRO we never want anyone to go through any type of traumatic event but we know it happens. In the event something does happen we are HERE TO HELP and will do anything and everything we can to satisfy our customers.  

Has Your Dog Ever Destroyed Your House ?

5/26/2021 (Permalink)

White chihuahua sleeping in a grey blanket. Who would have thought something this tiny could make such a big mess!?

A big majority of people have pets in their home, especially dogs! But have you ever came home to a mess that your dog left for you? It sucks! Pets can start acting out for multiple reasons. They could be getting older, trying to adjust to a new environment or they could just be doing it out of spite. I recently went out to a job site where the homeowner's dogs had been using the bathroom in the house while they left them home during the day. It had been going on for a couple of weeks. The floors were the most affected and everything had went into the cracks and around the baseboards. Along with that there was also just basic general cleaning that needed to be done. It had gotten to the point where the homeowners needed some help to clean the house. They were planning on moving out and selling the home, but wanted it to look and smell CLEAN! Soo.. They reached out to SERVPRO Of Winston-Salem North for help! We tackled the job and cleaned from top to bottom. We cleaned the walls, floors, cabinets (inside and out) and the bathrooms. Everything we did was to insure the customer was getting the best of the best. The home looked so much better, you could tell a world of a difference and after we were finished the customer was very satisfied. 

Flood Damage could affect your Winston-Salem Home

1/21/2021 (Permalink)

lightning storm around brick house While we hope you never experience a disaster in your home or business, we do know we are ready to help you restore it in the event of one

Help Us Help You When Flood Damage Descends on Winston-Salem

Our Winston-Salem customers can make a substantial positive impact on the harm flooding can inflict on their home and its contents. Making some changes in how you store items or install systems or appliances can avoid a significant catastrophe if extreme seasonal weather strikes. If you travel or reside in another location for part of the year, establishing a relationship with our team can give you peace of mind even if you are elsewhere when flooding threatens. 

Hurricane season stretches over half the year, and even less intense weather systems can expose your Winston-Salem home to flood damage. Having a personal safety plan for yourself and every member of your family is wise. Extending this concept to preparing for potential damage to your home makes sense. 

Be prepared with the SERVPRO ERP Plan 

SERVPRO of Winston-Salem North offers both business and residential customers the opportunity to collaborate with us to design an individualized Emergency Ready Plan and Profile (ERP). We send an experienced project manager or SMR sales and marketing rep to your home.  While there, we check the layout and evaluate the strengths and vulnerabilities of your storage, utility, and other systems, and more. 

How to “Weather the Storm”

Expect recommendations to make your home and contents less likely to sustain significant flood damage. Moving items to higher ground and clearing the way to shut off and control panels make it easier for us to respond safely to any emergency. As we work with you developing the ERP, we come to a consensus on the best ways to approach a flood in your home. We need to understand your priorities.  We show you how we intend to mitigate and remediate a possible flooding event. 

Contact information is crucial

SERVPRO of Winston-Salem North also suggests you nominate a local contact to act on your behalf if you are unavailable during a flooding event. Even if friends or family are vacationing in your home, it is a good idea to have a preselected point person both you and our team relies upon if a disaster occurs. 

SERVPRO of Winston-Salem North encourages proactivity to our busy customers. To ready yourself and your property or business for flood damage, call (336) 744-5104 to schedule an ERP assessment.

Protecting your business from flooding.

10/1/2020 (Permalink)

house surrounded by flood waters While we hope you never experience a disaster in your home or business, we do know we are ready to help you restore it in the event of one

At SERVPRO of Winston Salem North, we understand that your business is important to you.  Our restoration professionals work hard to help restore homes and businesses in our local community daily.  We are equipped with the expertise and technology to restore your property from any size disaster.  However, there are steps you can take on your own to prevent damages to your business.

  • Start with a thorough risk analysis. Plan for emergencies and obtain insurance coverage that will cover your business in the event of a flood. Consider any damages to property as well.
  • Pay attention to weather alerts in your area.
  • Ensure that all gutters are inspected and clear of dirt and debris regularly.
  • Install barriers to prevent water from getting inside.
  • Use flood-resistant materials in any new construction to your business.
  • Relocate your files to a safe location, and back them up.

These measures will protect your business in the event of flooding and drastically minimize the damages to your commercial property.  

Grease should never go down the drain

10/1/2020 (Permalink)

house surrounded by flood waters While we hope you never experience a disaster in your home or business, we do know we are ready to help you restore it in the event of one

The fats in the grease and oil from your kitchen mix with the other chemicals in the sewers and form nasty conglomerations of chemicals that can build up and block the pipes that take our dirty water to the wastewater treatment plant.

When you pour grease into your sink it's just the beginning of its travels. The grease and oil head down your pipes and into the sewers where they meet up with all the other wastewater from the area. Here is where the nastiness starts.

The fats in the grease get broken down into their component parts — fatty acids and glycerol. These fatty acids bind calcium found in the sewers — created from biological processes including the corrosion of concrete — to create a "soap" compound. While it's called a "soap" because of its chemical composition, this isn't something you'd want to wash yourself with.

When you do accidentally get some grease in your pipes, you can go ahead and wash it out using boiling water and a mixture of vinegar and baking soda.  This will help push it out of your pipes, though it will still be able to coagulate in the main water system.

The best plan is not to let any grease get down the drain if you don't want the sewer coming out of your faucet.

Don't be caught by surprise humidity, and mold can still happen in the cold.

9/28/2020 (Permalink)

mold like growth occurring inside drywall compartment While we hope you never experience a disaster in your home or business, we do know we are ready to help you restore it in the event of one.

Now that the temperature is dropping, you may start to wonder what you can do to keep your home healthy and prepared for the colder months. 

While mold like growth may not occur more frequently in the winter compared to other times of the year in a controlled indoor setting, there are problems to look out for in the colder months that can affect the moisture in your home and cause mold-like growth. 

Common winter problems including frozen pipes and improper insulation can lead to more than simply a cold home. 

Mold like growths can be a scary concept to any homeowner, but here are some steps you can take to prevent mold like growth from growing due to the brisk temperatures. 

Ensure that your gutters are clear to help prevent ice from building up and that your dehumidifiers are running in lower levels of your home. 

Check that your attic and any pipes in your crawl spaces are insulated to help prevent pipe bursts or condensation. 

Following these procedures will keep your home properly insulated and free of mold caused by uncontrolled moisture levels. 

If you suspect any mold or mold like growth is happening in your home. We highly suggest you give us a call!

While we hope you never experience a disaster in your home or business, we do know we are ready to help you restore it in the event of one. Just give us a call any time  24/7 we are always here to help.

CLICK TO CONTACT NOW

OR

SERVPRO of Winston Salem North

1105 Fairchild rd,

Winston Salem, NC 27101

Phone: (336) 744-5104

Email: sp9743@yahoo.com

When to Call a professional.

9/23/2020 (Permalink)

3 employees cleaning a living room While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one

"IF I could turn back time" or even Hindsight is 20/20, either way, My DIY is now a HEADACHE.

I moved back into Winston-Salem around 4 years ago, and I had my heart set on a fixer-upper. I was unfazed by the Red, White and Blue kitchen color scheme, and the water damage that had occurred from 90 years' worth of wear and tear. My home was built during the Great 12 Day Ardmore Scandal of 1925.  It didn't bother me in the slightest. In fact, my kitchen still has the large bathtub sized porcelain sink that was installed the year it was built. It's so beautiful, but please, just don't look down.  The flooring has seen better days. Actually, the flooring saw better days 50 years ago. I would soon learn that about every 10-15 years, the new owners or renters of the home would just lay down another layer of flooring. They would install new baseboards. They would paint and call it a day.

It all started with an idea and some YouTube videos. They make it look so easy. Well there is a reason they make it look so easy. It's because they have done it over and over, exactly like the professional flooring installer they are. 

I was determined for this flooring to go, and YouTube told me I could do it. DIY, hear me roar, I could fix anything.  I was prepared and ready, I watched countless videos. I went to Lowes and Home Depot and bought supplies. I was like a kid in a candy store. I rationalized the price of different things and equipment to myself. Of course, I needed that Tile and Vinyl cutter. I most certainly needed that professional heat gun. These items were pricey, but I would use them later, or so I told myself. 

Where it all went wrong.

Day 1. Heat guns and my own hair dryer were brought out. I had to peel that first layer of vinyl back.  Only to see another layer. No big deal, I was told this was common in older homes. Let's do the next layer.  Then the next layer. By the 3rd layer, I was slightly confused but still determined. YouTube was my friend, it wouldn't lie to me. I Googled it again, how many layers of flooring can a house have.  That's when some Red Flags appeared. Asbestos! I wasn't painting, I wasn't doing anything crazy like that, why would I have to be concerned about Asbestos.  Well, Asbestos was one of the best glue additives for floors until it was outlawed in 1973. Asbestos is one of the leading causes of Mesothelioma and COPD.  FULL STOP. No more peeling up flooring. It was a big RED reminder that I was not in fact a professional, and I wasn't prepared for something like that. YouTube didn't warn me at all. I could have exposed myself and my kids to some pretty harmful chemicals, had I just kept going with my 'can do attitude'.  

Slightly started, but unfazed, I decided to continue on. The floor was pretty level and it decided we'd just put the new flooring down. We had removed the nasty first thru 4th layer. I figured we were close to the bottom layer anyways. It was time to prep, that's when we started really looking close to the bottom half of all the drywall. Only to realize, oh wait, this isn't normal drywall. I have Plaster Walls. Behind these walls lurked a nasty secret. Each and every time they got wet, the frame behind it would swell, and then the outward plaster would crack. Each layer of flooring has essentially hidden the bottom of the walls, until I brought it out to show the world. I was done. I was defeated. My DIY is now a Disaster.  Tail firmly planted between my legs. I have turned around, and decided to find someone professional to take over.

Now don't get me wrong. I'm all about DIY. I will still fix my own sink when it's leaky. I installed new lamps and light fixtures. I am determined to build a new deck out back. There are some things that YouTube, Google, and a Good Book can help you accomplish. I learned an expensive lesson, that sometimes professionals are going to be the first step. The flooring expert would have known my home was old , and expected to find asbestos. Plaster walls are a lost art, and finding a Craftsman to fix them will take me awhile. I can rent machines. I can buy the materials. I can just go for it, and hope for the best. The Wonderful Professionals at SERVPRO of Winston-Salem North, have one thing that I cannot put a price on. It's EXPERIENCE. They could have walked right into my home and with a quick inspection, would have seen my water damage. There's a time for DIY, and there's a time to pick up the phone and call for help.

What SERVPRO of Winston Salem North can do for you!

9/23/2020 (Permalink)

3 employees cleaning a living room While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one

Our Top 10 Reasons why you should call SERVPRO of Winston-Salem North

  1. We Get It
    We understand your situation. You want to keep costs down, repair the damage, and get back to normal. Those are our goals, too.
  2. Qualified
    Our repair and restoration team members have the best training in the industry.  Our results will create a measurable difference for you.
  3. We Respond To You Immediately
    You can reach us 24/7. When a disaster strikes we respond as quickly as possible. 
  4. You’re Part Of Our Team
    We work with you and for you. You are in charge. You receive a complete explanation of the work we will do and why it needs to be done a certain way. Like you, we don’t appreciate surprises.
  5. We Use The Latest Technology
    The past few years have seen a rapid advancement in the technology and techniques used in the restoration industry. These advancements allow us to restore your property to pre loss condition quickly, reliably, and more effectively.
  6. We Practice The Golden Rule Of Restoration
    "Restore whenever possible, replace only when necessary." We make sure pretesting is completed on every loss to determine restorability.
  7. For Claim And Other Purposes, Your Loss Is Itemized
    We can give you an itemized loss inventory. You will receive an Excel formatted report and pictures of important items.
  8. We’ll Help You Prevent Losses, Not Just Deal With Them
    Our Emergency Readiness Plan
    Our services start with prevention. We’ll come out to your business or home and do a review of how you can protect yourself, your family, your business, and your property from potential losses.  Which we provide Free of Charge.
  9. We Handle Any Loss From A Natural Disaster—Big Or Small
    Have multiple locations? No problem. Suffer a small loss from water or fire or wind? We can handle it. Have a massive, complex disaster to recover from? That’s within our scope of services, too.
  10. We’re Approved, Certified, And Experienced
    We’re trained to IICRC (Institute of Inspection Cleaning and Restoration Certification) standards in fire and water cleanup and restoration. Our professionals attend SERVPRO continuing education classes. SERVPRO has been in business for more than 50 years.  Hard-earned results have made SERVPRO a leader in the fire and water cleanup and restoration industry.

What can water really do?

9/11/2020 (Permalink)

house surrounded by flood waters While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one

What kind of damage can water really do?

You probably just had an amazing vacation, let's pretend Hawaii because I've always wanted to go there. You just spent two weeks in the fun and sun in Honolulu. Blissfully listening to the water as the waves crash around you. Unbeknownst to you, your house has also been listening to the steady, Drip Drip Drip of a faulty main supply line to the upstairs bathroom toilet. Two weeks of dripping water can cause quite a bit of damage to its surroundings. I visited a home today, where this exact scenario has already taken place.

Quick rundown of damages

  1. Bathroom Floor, wet and moldy down to the plywood flooring
  2. Bathroom Linen Closet / Extra Storage , Everything inside was COVERED in various molds
  3. Drywall, every bit of drywall and baseboards in the bathroom were wet and soggy.
  4. Master bedroom, Carpet and flooring all wet and moldy
  5. Downstairs Dining room, because of being underneath the upstairs master bathroom, it sustained water and mold damage to the ceiling, wall and flooring.
  6. Finished Basement, the water made it through 2 other floors and ruined the ceiling and wall underneath the dining room.
  7. All of the Insulation, Drywall, Flooring will need to be removed and replaced from the affected rooms.
  8. Mold had sprouted in just about every room, and the HVAC system was just covered in it.

Water is a force of nature

All that damage from  a steady drip of water over a span of 2 weeks. Coming home from paradise, to a disaster like this is pretty heartbreaking. You will not be able to stay in your home, It could be quite hazardous to your health.  The floor and walls could be structurally unsound. This extensive project is not for the faint of heart, and would be way more than a typical weekend DIY project.  Lucky for you, SERVPRO of Winston-Salem North is on call 24/7 and We are the WATER and MOLD Specialist in the area. We will make it "Like it never even happened," so that you can go back to those blissful memories of that wonderful vacation you took.

While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one. Just give us a call any time  24/7 we are always here to help.

CLICK TO CONTACT NOW

OR

SERVPRO of Winston Salem North

1105 Fairchild rd,

Winston Salem, NC 27101

Phone: (336) 744-5104

Email: sp9743@yahoo.com

Fax Number: (336) 744-5105

Flooding Can Happen Anytime, Make Sure You Are Protected.

9/11/2020 (Permalink)

house surrounded by flood waters While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one

At SERVPRO of Winston Salem North, we understand that your business is important to you.  Our restoration professionals work hard to help restore homes and businesses in our local community daily.  We are equipped with the expertise and technology to restore your property from any size disaster.  However, there are steps you can take on your own to prevent damages to your business.

  • Start with a thorough risk analysis. Plan for emergencies and obtain insurance coverage that will cover your business in the event of a flood. Consider any damages to property as well.
  • Pay attention to weather alerts in your area.
  • Ensure that all gutters are inspected and clear of dirt and debris regularly.
  • Install barriers to prevent water from getting inside.
  • Use flood-resistant materials in any new construction to your business.
  • Relocate your files to a safe location, and back them up.

These measures will protect your business in the event of flooding and drastically minimize the damages to your commercial property. 

While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one. Just give us a call any time  24/7 we are always here to help.

CLICK TO CONTACT NOW

OR

SERVPRO of Winston Salem North

1105 Fairchild rd,

Winston Salem, NC 27101

Phone: (336) 744-5104

Email: sp9743@yahoo.com

Fax Number: (336) 744-5105

How to protect your home against Ice and Snow

9/11/2020 (Permalink)

house surrounded by flood waters While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one.

The Triad is in for a blast of wintery weather and we’ve got a quick list of some simple things you can do to protect your home.

    • Sealing up any Drafty Windows and doors
      The natural gaps that occur around windows and doors can make it difficult to keep your house warm. Using caulk or weather stripping to seal these areas will help. In some of the older historic homes of Ardmore and Washington Park, windows may be constructed of single-pane glass and the doors are constructed without modern day insulation. Investing in updating those areas might be something to look at in the future.
  • Protect Water Pipes in Uninsulated Areas
  • Keep that attic cool
    Believe it or not, you should not be heating your attic the same way you heat your home. Snow and Ice Dams can ruin your roofing and lead to all sorts of issues. To keep your attic cool, make sure it is properly ventilated and seal any holes or cracks in your ceiling leading to the attic.
  • Clean out the gutters and downspouts around your home.

While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one. Just give us a call any time  24/7 we are always here to help.

CLICK TO CONTACT NOW

OR

SERVPRO of Winston Salem North

1105 Fairchild rd,

Winston Salem, NC 27101

Phone: (336) 744-5104

Email: sp9743@yahoo.com

Fax Number: (336) 744-5105

Torrential Downpours bring Potential Water Damage

9/11/2020 (Permalink)

house surrounded by flood waters While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Winston Salem North provides emergency restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Winston Salem North arrives quickly and starts the water extraction process almost immediately. When minutes matter, this immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – 336-744-5104

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one. Just give us a call any time  24/7 we are always here to help.

CLICK TO CONTACT NOW

OR

SERVPRO of Winston Salem North

1105 Fairchild rd,

Winston Salem, NC 27101

Phone: (336) 744-5104

Email: sp9743@yahoo.com

Fax Number: (336) 744-5105

What to do During and After a Flash Flood

9/3/2020 (Permalink)

house in a lightening storm While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one

Flash floods occur as a result of heavy rainfall, rapid snow thaw, city drains overflowing or dam/levee failures. They occur quickly and unexpectedly. Flash Floods can effect ANYWHERE at ANYTIME, because it does rain everywhere. Now, most places are more prone to flooding, and it would be wise to learn about your local area. Cities and Urban environments are most common to flash floods, because of the impermeable surfaces, like asphalt and concrete that make up a majority of our surface roads and sidewalks. 

Flash Flood Quick Facts

  1. Do not walk, swim, or drive through flood waters. Turn Around, Don’t Drown!
  2. Just 6 inches of rapidly moving floodwater can sweep someone off their feet.
  3. Just 2 feet of floodwater moving at 9 feet per second (standard speed of flash floods) is enough to sweep vehicles away, move 100 pound rocks, uproot trees or level buildings.

Survive DURING

  • Depending on where you are, and the impact and the warning time of flooding, go to the safe location that you previously identified.
  • If told to evacuate, do so immediately. Never drive around barricades. Local responders use them to safely direct traffic out of flooded areas.
  • Listen to EAS, NOAA Weather Radio, or local alerting systems for current emergency information and instructions.
  • Do not walk, swim, or drive through flood waters. Turn Around. Don’t Drown!
  • Stay off bridges over fast-moving water. Fast-moving water can wash bridges away without warning.
  • If your vehicle is trapped in rapidly moving water, then stay inside. If water is rising inside the vehicle, then seek refuge on the roof.
  • If trapped in a building, then go to its highest level. Do not climb into a closed attic. You may become trapped by rising floodwater. Go on the roof only if necessary. Once there, signal for help.

Be Safe AFTER

  • Listen to authorities for information and instructions. Return home only when authorities say it is safe.
  • Avoid driving, except in emergencies.
  • Snakes and other animals may be in your house. Wear heavy gloves and boots during clean up.
  • Be aware of the risk of electrocution. Do not touch electrical equipment if it is wet or if you are standing in water. If it is safe to do so, turn off the electricity to prevent electric shock.
  • Avoid wading in flood water, which can contain dangerous debris and be contaminated. Underground or downed power lines can also electrically charge the water.
  • Use a generator or other gasoline-powered machinery ONLY outdoors and away from windows.

What is a Hurricane?

9/3/2020 (Permalink)

house in a lightning storm While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one

Hurricanes are Tropical Cyclone storms that form in the Atlantic Ocean and must have sustained winds of 74 mph or greater.  They are spinning with a low pressure center and spawn off serious thunderstorms which generate large amounts of rain, high winds, and storm surges.

Fun fact, if the exact same storm forms in the Pacific Ocean, it is called a Typhoon.

So, when does a Tropical Cyclone become a Hurricane and receive it name from NOAA (The National Oceanic and Atmospheric Administration)? It has everything to do with Wind Speed! Once the cyclone sustains winds at 34 mph, it gets its name, and we start calling it “Tropical Storm XXXX,” and when it hits 74 mph, it is promoted to “Hurricane XXXX.”

The NOAA has 6 sets of names that run from A-W; these names repeat until a name is retired. Typically a name is retired after it is catastrophic in damage or death.

I’m not a meteorologist, and I only know it’s raining when I get outside. So with Hurricane Dorian being the first big storm of the 2019 Hurricane Season, I was sent through a loop with the categories. Sure, I knew the bigger the number the scarier it was, but I was lost on the magnitude of what it all really meant.  The NOAA has a great chart, that helped me quite a bit, but by far The Weather Channel had the most amazing video. It really puts into perspective the damage that can happen from such a powerful storm.

The Weather Channel : Hurricane Damage from Cat 1 to Cat 5

We can talk all day long about the Saffir-Simpson Scale of Hurricane Winds, and I’ve even included the NOAA Chart for you, but that video is simply mind blowing. 

I hope our past few posts on how to prepare for storms and hurricanes is helping this hurricane season. To me, the unknown is scary, so I like to arm myself with as much knowledge as possible from reputable sites. Thank you for your time today, and Stay Safe and Stay Prepared. 

What Kind of Smoke Detector Do I need?

9/3/2020 (Permalink)

stove and microwave burnt and melted from fire While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one

There are 3 types of smoke detector alarms on the market today. They are Ionization, Photoelectric and Combination.

An ionization smoke alarm contains a small amount of radioactive material. The radiation passes through an ionization chamber which is an air-filled space between two electrodes and permits a small, constant current between the electrodes. 

When smoke that enters the chamber absorbs the alpha particles, it reduces the ionization and interrupts the current, setting off the alarm. 

This type of alarm is generally more responsive to flaming fires.

The Photoelectric smoke alarms operate using a light source.

A light beam collimating system and a photoelectric sensor. When smoke enters the optical chamber and crosses the path of the light beam, some light is scattered by the smoke particles, directing it at the sensor and thus activating the alarm. 

This type of alarm is generally more responsive to fires that begin with a long period of smoldering.

Combination smoke alarms feature both ionization and photoelectric technologies. Ionization smoke alarms respond faster to high energy fires, whereas photoelectric detectors respond better to low energy smoldering fires. The best overall protection is provided by using combination smoke alarms.

Outdoor Fire and Grill Tips

9/3/2020 (Permalink)

stove and microwave burnt and melted from fire While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one

It’s GRILLING season. As everyone starts enjoying the weather, people use outdoor grills – and incidents of grill-caused fires go up. Outdoor grilling causes an annual average of 10,200 home fires, according to the National Fire Protection Association. That statistic goes up every single year! 

Gas grills cause more home fires than charcoal grills. Gas grills cause more fires mainly because  64% of households own a gas grill, 44% own a charcoal grill and 9% own an electric grill.

Fires can spring up from any type of grill, so we’ve got a helpful tip list for you.

Always Use your Grill Outside

Charcoal and gas grills are designed for outdoor use only.  Not only could a fire spring up in your home, avoid grilling in your garage, on your patio, or under anything that is flammable. 

Maintain your grill

Making sure everything is secure and undamaged when you take your grill out of storage. Check for rust on the structure and make sure all nuts and bolts are tight. Gas grills should be checked for leaks by using the “Soapy Water” technique. 

A really good deep cleaning of the grill to start off the season is advised, and after each use make sure to wipe down and remove any build up or grease. 

WATCH your grill

Never ever leave your grill unattended

Be ready to put out the fire

It’s always advisable to have a fire extinguisher nearby, and baking soda on hand for a grease fire. A bucket of sand will also do well to quell any fire.

Get all Fired up over Fire Damage Terminology

9/3/2020 (Permalink)

stove and microwave burnt and melted from fire While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one

When a property experiences a fire, a homeowner or commercial property manager will begin to hear a lot of terms they aren't familiar with. Familiarizing yourself with this vocabulary will help facilitate your understanding of what is happening.

Rest assured that if you should ever need our help, our crew will walk you through the process of cleanup and restoration.

Fire Damage:  This is a general term that says a fire was the cause of loss.

Stabilizing the Structure:  This refers to the need to make a structure safe enough for our technicians to begin cleanup and remediation work.  The fire must be completely put out.  It may also include roof tarping, board-up, temporary fencing, and a security guard.

Roof Tarping:  A thick, weatherproof piece of plastic tarping will be attached to the roof to prevent precipitation from entering the building and causing secondary damage.  

Board-Up:  When pieces of board are placed over damaged windows and doors to prevent precipitation from entering the building and also to deter possible break-ins.

Temporary Fencing:  When a temporary fence is installed around the perimeter of the property or highly damaged areas to prevent possible break-ins and keep the general public away from sensitive areas.

Security Guard:  When a structure cannot be immediately stabilized (for example, it’s raining and it’s not safe to tarp the roof), a 24-hour security guard can be hired to protect the property.

Secondary Damage:  A damage that occurred which did not come from the original source.  For example, in a fire damage, the fire is the primary damage.  Secondary damage may come from the water used during firefighting efforts.

Pre-Loss Condition:  Means to put the property back together the way it was before the fire damage. This is the goal of the insurance company when a fire damage occurs.

Smoke Damage:  When smoke particles have embedded themselves in a material, like a wall, clothing, or piece of furniture.  Smoke damage cannot usually be seen, but it can be smelled.  Cleaning and deodorization should take place.

Soot Damage:  When soot has sullied a material.  Soot is produced by the incomplete burning during the fire.  It is acidic and causes damage to materials when it’s not properly or promptly cleaned.  Cleaning and deodorization should take place.

Demolition:  When a material has experienced permanent damage and cannot be cleaned, it is removed and thrown away.

Containment:  When thick plastic is set up in order to isolate the airspace of a room.  This is done so that deodorization techniques can be more effective or to prevent an unaffected area of a property from becoming contaminated.

Air Scrubber:  A machine that cleans the air.  

HEPA Filter: High-Efficiency Particulate Arrestance filter can catch particles as small as 0.3 microns.  This is our filter of choice when using an air scrubber.

Deodorization:  When an item or property is rid of smells caused by the fire damage.

Structural Framing:  The structure of the property, like beams.  If the structure has been damaged, it must be replaced.

Contents:  Anything that is not part of the structure, like furniture.  When affected, contents can either be cleaned on-site or taken back to our cleaning facility.

Textiles:  If you turned the property upside down and everything fell out, the items that fell and did not break are textiles.  These include clothing, shoes, plush animals, etcetera.  When affected, textiles are taken back to our facility for cleaning.

Pack-out / Pack-Back:  When the structure isn’t safe, contents and textiles are moved out of the property and taken to our facilities for cleaning and storage.  They are returned when the property is clean, reconstructed, and safe for inhabitants.  Items may also be delivered to a second location if the owner would like them returned sooner.

Storage:  Items that have been packed-out are stored in our facilities until they can be returned.

HVAC & Duct Work:  Heating, Ventilation, and Air Condition system.  Ducts are the pathways for the cold or warm air to travel around the property.  Many times, the HVAC system needs to be cleaned after a fire damage because smoke has accumulated inside of it.

After A Fire Checklist

9/3/2020 (Permalink)

stove and microwave burnt and melted from fire While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one

After a Fire

The following checklist serves as a quick reference and guide for you to follow after a fire strikes.

  • Contact your local disaster relief service, such as The Red Cross, if you need temporary housing, food and medicines.
  • If you are insured, contact your insurance company for detailed instructions on protecting the property, conducting inventory and contacting fire damage restoration companies.  If you are not insured, try contacting private organizations for aid and assistance.
  • Check with the fire department to make sure your residence is safe to enter. Be watchful of any structural damage caused by the fire.
  • The fire department should see that utilities are either safe to use or are disconnected before they leave the site.  DO NOT attempt to reconnect utilities yourself.
  • Conduct an inventory of damaged property and items.  Do not throw away any damaged goods until after an inventory is made.
  • Try to locate valuable documents and records.  Refer to information on contacts and the replacement process inside this brochure.
  • Begin saving receipts for any money you spend related to fire loss.  The receipts may be needed later by the insurance company and for verifying losses claimed on income tax.
  • Notify your mortgage company of the fire.

During a Fire Checklist

9/3/2020 (Permalink)

electrical plug on fire While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one

During a Fire

  • Crawl low under any smoke to your exit - heavy smoke and poisonous gases collect first along the ceiling.
  • Before opening a door, feel the doorknob and door. If either is hot, or if there is smoke coming around the door, leave the door closed and use your second way out.
  • If you open a door, open it slowly. Be ready to shut it quickly if heavy smoke or fire is present.
  • If you can’t get to someone needing assistance, leave the home and call 9-1-1 or the fire department. Tell the emergency operator where the person is located.
  • If pets are trapped inside your home, tell firefighters right away.
  • If you can’t get out, close the door and cover vents and cracks around doors with cloth or tape to keep smoke out.  Call 9-1-1 or your fire department. Say where you are and signal for help at the window with a light-colored cloth or a flashlight.
  • If your clothes catch fire, stop, drop, and roll – stop immediately, drop to the ground, and cover your face with your hands.  Roll over and over or back and forth until the fire is out.  If you or someone else cannot stop, drop, and roll, smother the flames with a blanket or towel.  Use cool water to treat the burn immediately for 3 to 5 minutes.  Cover with a clean, dry cloth.  Get medical help right away by calling 9-1-1 or the fire department.

Fire Escape Planning for Older Adults and People with Access or Functional Needs

  • Live near an exit. You'll be safest on the ground floor if you live in an apartment building. If you live in a multi-story home, arrange to sleep on the ground floor, and near an exit.
  • If you use a walker or wheelchair, check all exits to be sure you get through the doorways.
  • Make any necessary accommodations, such as providing exit ramps and widening doorways, to facilitate an emergency escape.
  • Speak to your family members, building manager, or neighbors about your fire safety plan and practice it with them.
  • Contact your local fire department's non-emergency line and explain your special needs. Ask emergency providers to keep your special needs information on file.
  • Keep a phone near your bed and be ready to call 911 or your local emergency number if a fire occurs.

Before a Fire; House Fire 101

9/3/2020 (Permalink)

electrical plug on fire While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one

In just two minutes, a fire can become life-threatening. In five minutes, a residence can be engulfed in flames.

Learn About Fires

  • Fire is FAST! In less than 30 seconds a small flame can turn into a major fire. It only takes minutes for thick black smoke to fill a house or for it to be engulfed in flames.
  • Fire is HOT! Heat is more threatening than flames. Room temperatures in a fire can be 100 degrees at floor level and rise to 600 degrees at eye level. Inhaling this super-hot air will scorch your lungs and melt clothes to your skin.
  • Fire is DARK! Fire starts bright, but quickly produces black smoke and complete darkness.
  • Fire is DEADLY! Smoke and toxic gases kill more people than flames do. Fire produces poisonous gases that make you disoriented and drowsy. Asphyxiation is the leading cause of fire deaths, exceeding burns by a three-to-one ratio.

Before a Fire

Create and Practice a Fire Escape Plan

In the event of a fire, remember that every second counts, so you and your family must always be prepared. Escape plans help you get out of your home quickly.

Twice each year, practice your home fire escape plan.  Some tips to consider when preparing this plan include:

  • Find two ways to get out of each room in the event the primary way is blocked by fire or smoke.
  • A secondary route might be a window onto a neighboring roof or a collapsible ladder for escape from upper story windows.
  • Make sure that windows are not stuck, screens can be taken out quickly, and that security bars can be properly opened.
  • Practice feeling your way out of the house in the dark or with your eyes closed.
  • Teach children not to hide from firefighters.

Smoke Alarms

A working smoke alarm significantly increases your chances of surviving a deadly home fire.

  • Install both ionization AND photoelectric smoke alarms, OR dual sensor smoke alarms, which contain both ionization and photoelectric smoke sensors.
  • Test batteries monthly.
  • Replace batteries in battery-powered and hard-wired smoke alarms at least once a year (except non-replaceable 10-year lithium batteries).
  • Install smoke alarms on every level of your home, including the basement, both inside and outside of sleeping areas.
  • Replace the entire smoke alarm unit every 8-10 years or according to manufacturer’s instructions.
  • Never disable a smoke alarm while cooking – it can be a deadly mistake.

Smoke Alarm Safety for People with Access or Functional Needs

  • Audible alarms for visually impaired people should pause with a small window of silence between each successive cycle so that they can listen to instructions or voices of others.
  • Smoke alarms with a vibrating pad or flashing light are available for the hearing impaired. Contact your local fire department for information about obtaining a flashing or vibrating smoke alarm.
  • Smoke alarms with a strobe light outside the home to catch the attention of neighbors, and emergency call systems for summoning help, are also available.

More Fire Safety Tips

  • Make digital copies of valuable documents and records like birth certificates.
  • Sleep with your door closed.
  • Contact your local fire department for information on training on the proper use and maintenance of fire extinguishers.
  • Consider installing an automatic fire sprinkler system in your residence.

Fast Home Fire Facts

9/3/2020 (Permalink)

electrical plug on fire While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one

Prevent Home Fires

Home fires are preventable! The following are simple steps that each of us can take to prevent a tragedy.

Cooking

  • Stay in the kitchen when you are frying, grilling, or broiling food. If you leave the kitchen for even a short period of time, turn off the stove.
  • Wear short, close-fitting or tightly rolled sleeves when cooking.
  • Keep children away from cooking areas by enforcing a "kid-free zone" of 3 feet around the stove.
  • Position barbecue grills at least 10 feet away from siding and deck railings, and out from under eaves and overhanging branches.

Smoking

  • Smoke outside and completely stub out butts in an ashtray or a can filled with sand.
  • Soak cigarette butts and ashes in water before throwing them away. Never toss hot cigarette butts or ashes in the trash can.
  • Never smoke in a home where oxygen is used, even if it is turned off. Oxygen can be explosive and makes fire burn hotter and faster.
  • Be alert - don’t smoke in bed! If you are sleepy, have been drinking, or have taken medicine that makes you drowsy, put your cigarette out first.

Electrical and Appliance Safety

  • Frayed wires can cause fires. Replace all worn, old or damaged appliance cords immediately and do not run cords under rugs or furniture.
  • If an appliance has a three-prong plug, use it only in a three-slot outlet. Never force it to fit into a two-slot outlet or extension cord.
  • Immediately shut off, then professionally replace, light switches that are hot to the touch and lights that flicker.

Portable Space Heaters

  • Keep combustible objects at least three feet away from portable heating devices.
  • Buy only heaters evaluated by a nationally recognized laboratory, such as Underwriters Laboratories (UL).
  • Check to make the portable heater has a thermostat control mechanism, and will switch off automatically if the heater falls over.
  • Only use crystal clear K-1 kerosene in kerosene heaters. Never overfill it. Use the heater in a well-ventilated room.

Fireplaces and Woodstoves

  • Inspect and clean woodstove pipes and chimneys annually and check monthly for damage or obstructions.
  • Use a fireplace screen heavy enough to stop rolling logs and big enough to cover the entire opening of the fireplace to catch flying sparks.
  • Make sure the fire is completely out before leaving the house or going to bed.

Children

  • Take the mystery out of fire play by teaching children that fire is a tool, not a toy.
  • Store matches and lighters out of children's reach and sight, preferably in a locked cabinet.
  • Never leave children unattended near operating stoves or burning candles, even for a short time.

More Prevention Tips

  • Never use a stove range or oven to heat your home.
  • Keep combustible and flammable liquids away from heat sources.
  • Portable generators should NEVER be used indoors and should only be refueled outdoors or in well ventilated areas.

What can I keep after a house fire?

9/3/2020 (Permalink)

electrical plug on fire While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one

In 2017, The Fire Department of Winston-Salem responded to over 700 house fires. Statistically that's 2 or more fires a day.  Our Brave Men and Women at the WSFD, are tasked with a grueling and unforgiving job.  Time and again, they are called upon day after day to run head first into burning buildings and cars to save those inside.

Next Monday, October 28th 2019 is National First Responders day, and I hope everyone finds a time to thank our local Winston-Salem First Responders.

Did you know, that after a fire, most items in your home are potentially dangerous? There are 4 things that you need to throw away immediately after a fire.

  1. Perishable Food items 
    • These items were exposed to extreme temperatures and will spoil quickly. Power is generally cut and those food items in your fridge will have reached unsafe temps for too long.
  2. Non Perishable Food Items
    • Everything in cupboards and on counters were exposed to fire, soot, and possible fire extinguishing chemicals and are now unsafe to eat. 
  3. Cosmetics and Medicines
    • After being exposed to high heat, most cosmetics and medicines have melted. Even more importantly, medicines exposed to high heat might have changed chemically and are no longer safe to ingest, or have become obsolete. 
  4. Clothing, Bedding, and soft textiles
    • If it was burned or singed in any way, properly dispose of them.
    • Find a professional cleaning service, and they might be able to salvage and clean some items.

Time to get your Fireplace ready!

9/3/2020 (Permalink)

stove and microwave burnt and melted from fire While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one

It’s finally Autumn! My very favorite time in the whole year.  It means the weather is at its peak perfect temperature. I’ve never been a Winter snow bunny, and although I did lifeguard all summer, I’m not a huge fan of cooking outside.  Fall is just the very best! The mornings are cool and crisp, perfect for warm coffee and breakfast. The days are warm enough to enjoy being outside and not overly humid or stuffy. The evenings cool down and are just perfect to enjoy a nice bonfire or maybe a fire in the fireplace. 

Fireplaces can be both wonderful and amazing, but they can get dangerous if not properly maintained.  

How to get your chimney ready for Fall

Quickly and Safely Fire suppression 101

9/3/2020 (Permalink)

electrical plug on fire While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one

Did you know there were 4 Different types of fires?

  • Class A
    • Solid Materials
      • wood
      • paper
      • plastic
      • clothing

These are the easiest to put out, and the best way to put them out is using water, ex. a water hose or a bucket full of water. A foam fire extinguisher  would also be a great option on Class A fires. 

  • Class B
    • Flammable Liquids
      • oil
      • alcohol
      • gasoline
      • grease (cooking grease)

NEVER EVER use WATER on a Class B fire. This will cause the flaming material to scatter rather than extinguish it. The best course of action is using a powder like baking soda, or a carbon dioxide extinguisher. A foam fire extinguisher would also work.

  • Class C
    • Electrical

      • old wiring
      • fault equipment
      • bad/damaged wiring

First, shut off power to the electrical fire. That could be as easy as shutting off a breaker, or unplugging the appliance. Then use a carbon dioxide or dry powder to extinguish the flames if they remain or if any appeared. 

  • Class D (uncommon)
    • metal ignition
      • mainly in laboratories or industrial type buildings

The best course of action is to use a fire extinguisher if the fire is small enough, otherwise call 911 and evacuate the area. 

There are Different Types of Soot

9/3/2020 (Permalink)

2 people cleaning fire soot off of a ceiling While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one

This past week, I got some more field experience in fire and soot damage. I had no idea there were different kinds of soot, and different ways of optimal removal.  Each job is unique and offers its own challenges, but we can broadly classify soot in a few categories. 

  • Wet/Oil Soot
    When Plastics, rubber or oil is burned, leaving behind a sticky and smeary residue. It has a distinct electrical burnt smell. Also the most dangerous to inhale and clean up, as it is full of toxins from the plastic, rubber or oil that burned. 
  • Dry Soot
    Usually from natural materials, ex. Untreated wood, Plant material, Paper, Lint, cotton/textile clothing. Most of these burn very fast and very hot, quickly escalating across the area, and consuming everything in its path.
  • Fuel Oil Soot
    Commonly found in oil furnaces, Caused by improperly maintained systems, or damaged parts. This will cause an internal combustion, damaging the machine and possibly spreading to the area around it.
  • Protein Soot
    Typically food or kitchen type fires, with long lasting smells, ex. burnt popcorn. This type of soot is very light, but will build up over time, and leave a slightly stick surface on walls and ceilings. Will eventually discolor everything. This requires a great deal of time and effort to clean up, with a long deodorization method used.

We've Always Been the Leading Experts in Cleaning

9/2/2020 (Permalink)

CSC shield with franchise information Have you heard about our Certified: SERVPRO Cleaned Program? Call Today-336 744 5104

We are recognized as a leading fire and water cleanup restoration provider by hundreds of insurance companies nationwide. SERVPRO of Winston-Salem North offers fast, reliable bio hazard and crime scene cleanup and restoration services to residential and commercial property owners too.

Exposure to biological and chemical contaminants can pose serious health consequences for building occupants, employees, customers and owners. A failure to properly handle and safely remove such hazardous substances can contribute to unhealthy and even dangerous environments.

SERVPRO of Winston-Salem North technicians are trained to safely and effectively remove bio hazardous substances and prepare waste for proper disposal according to OSHA, EPA and state and local health regulations. Equipped with the necessary safety equipment and cleaning products, we help turn unsafe environments into clean, safe homes and offices can help with:

  • -Blood Borne Pathogens
  • -Methamphetamine Labs
  • -Crime Scene Residues
  • -Vandalism
  • -Sewage Backups
  • -Black Water Intrusions
  • -Mold Mitigation and Remediation

While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one. Just give us a call any time  24/7 we are always here to help.

SERVPRO of Winston Salem North

1105 Fairchild Rd

Winston Salem, NC 27105

Phone: (336) 744-5104

Email: sp9743@yahoo.com

Fax Number: (336) 744-5105

3 Common Stains you should know how to clean.

9/2/2020 (Permalink)

CSC shield with franchise information Have you Heard about our Certified: SERVPRO Cleaned Program? Call us Today 336 744 5104

When we’re talking stain removal TIME is of the essence. The sooner the spill and stain is cleaned up, the better the results. Learn to tackle these hard stains in 3 easy steps. 

  • Red Wine Stain.
    We’ve all been there! Red Wine is notorious for staining carpets and fabrics, but if cleaned up quickly, you should have minimal fuss to deal with. 

Step 1. Blot Gently and remove excess wine

*DO NOT SPRINKLE WITH SUGAR OR SALT* - A common “old wives tale” tells you to use salt to soak up the wine, all this does is make a crusty mess and let the wine soak into the carpet. 

Step 2. Use Club Soda to lift more of the wine out of the fabric

Step 3. Blot Gently and Repeat until the stain is gone.

  • Tomato Based stain
    Who hasn’t spilled a plate of spaghetti and meatballs? Tomatoes are delicious, but their stains can set and dull carpet quickly.  Make sure to take your time while blotting, you wouldn’t want to press the stain further into the carpet and reach the pad underneath. 

Step 1. Gently Blot the spill, making sure to get all pieces of the meal up. 

Step 2. Spray ethanol alcohol onto the stain.

Step 3. Gently Blot and Repeat until stain is gone.

  • Acrylic/Water Based Paint Spill
    Arts and Crafts get a little out of hand? First time crafters are advised to stick to Acrylic and Water based paints, because they are much easier to clean than oil and grease paints. 

Step 1. Gently Blot up excess paint

Step 2. Spray Laundry detergent mixture (8 parts water to 1 part detergent)

Step 3. Flush with cool tap water and blot  until spill/stain is gone. Repeat as many times is necessary.

There really isn’t a quick fix to most spills and stains. Patience and Practice are what is the key to removing and cleaning up. 

CDC Checklist to get ready for the COVID-19 outbreak.

9/2/2020 (Permalink)

CSC shield with franchise information Our CSC program helps small business stay ahead of the COVID19 problem. Call us to learn more 336 744 5104

As a family, you can plan and make decisions now that will protect you and your family during a COVID-19 outbreak. Creating a household plan can help protect your health and the health of those you care about in the event of an outbreak of COVID-19 in your community. Use this checklist to help you take steps to plan and protect the health of you and your family.

Engineering Controls reduce exposures PLAN AND PREPARE Get up-to-date information about local COVID-19 activity from public health officials Create a household plan of action.

  • Consider members of the household that may be at greater risk such as older adults and people with severe chronic illnesses.
  • Ask your neighbors what their plan includes.
  • Create a list of local organizations you and your household can contact in case you need access to information, healthcare services, support, and resources.
  • Create an emergency contact list including family, friends, neighbors, carpool drivers, healthcare providers, teachers, employers, the local public health department, and other community resources.
  • Choose a room in your house that can be used to separate sick household members from others.

 Take everyday preventive actions:

  • Wash your hands frequently
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces Be prepared if your child’s school or childcare facility is temporarily dismissed or for potential changes at your workplace.

  Administrative Controls refer to employer-dictated work practices TAKE ACTION In case of an outbreak in your community, protect yourself and others:

  • Stay home and speak to your healthcare provider if you develop fever, cough, or shortness of breath
  • If you develop emergency warning signs for COVID-19 get medical attention immediately. In adults, emergency warning signs*:
    • Difficulty breathing or shortness of breath
    • Persistent pain or pressure in the chest
    • New confusion or inability to arouse
    • Bluish lips or face
    • *This list is not all inclusive. Please consult your medical provider for any other symptom that is severe or concerning.
  • Keep away from others who are sick
  • Limit close contact with others as much as possible (about 6 feet)

 Put your household plan into action

 Take additional precautions for those at highest risk, particularly older adults and those who have severe underlying health conditions.

  • Consider staying at home and away from crowds if you or a family member are an older adult or have underlying health issues
  • Make sure you have access to several weeks of medications and supplies in case you need to stay home
  • When you go out in public, keep away from others who are sick and limit close contact with others
  • Practice good hand hygiene

 Take the following steps to help protect your children during an outbreak:

  • Notify your child’s school if your child becomes sick with COVID-19
  • Keep track of school dismissals in your community
  • Discourage children and teens from gathering in other public places

We Are Cleanup and Biohazard Experts

9/2/2020 (Permalink)

CSC shield with franchise information Our CSC program helps small businesses stay ahead of the COVID19 problem. Call us to learn more 336 744 5104

About Coronavirus

The Centers for Disease Control and Prevention continues to respond to an outbreak of respiratory disease caused by a new coronavirus that was first detected in China and has now spread internationally. While the virus is termed coronavirus, the sickness that results after infection has been termed COVID-19.

COVID-19 has now been declared a pandemic, which is a global outbreak of a disease.  

Need Specialized Cleaning Services?

Call Us Today 336-744-5104

Symptoms

Illness from COVID-19 is wide ranging, from mild to severe symptoms and death. According to the CDC, symptom may appear two days to two weeks after exposure:

  • Fever
  • Cough
  • Shortness of breath

It is important to consult your medical provider if you develop any severe or concerning symptoms.

Expert Level Cleaning Services

SERVPRO of Winston Salem North is uniquely prepared during this unprecedented time to clean and disinfect your home or business according to the protocols set forth by the CDC. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Need Specialized Cleaning Services?

Call Us Today 336-744-5104

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Sources:

How to Clean and Disinfect to help slow the spread of Bacteria and Viruses.

9/2/2020 (Permalink)

CSC shield with franchise information Our CSC program helps small businesses stay ahead of the COVID19 problem. Call us to learn more 336 744 5104

Cleaning and disinfecting are part of a broad approach to preventing infectious diseases. 

Exposure to biological and chemical contaminants can pose serious health consequences. A failure to properly remove such substances can contribute to unhealthy and dangerous environments. SERVPRO of Winston Salem North is trained to safely remove biohazards and dispose of them properly in accordance with OSHA and health regulations.

  1. Know the difference between cleaning, disinfecting, and sanitizing

Cleaning removes germs, dirt, and impurities from surfaces or objects. Cleaning works by using soap (or detergent) and water to physically remove germs from surfaces. This process does not necessarily kill germs, but by removing them, it lowers their numbers and the risk of spreading infection.

Disinfecting kills germs on surfaces or objects. Disinfecting works by using chemicals to kill germs on surfaces or objects. This process does not necessarily clean dirty surfaces or remove germs, but by killing germs on a surface after cleaning, it can further lower the risk of spreading infection.

Sanitizing lowers the number of germs on surfaces or objects to a safe level, as judged by public health standards or requirements. This process works by either cleaning or disinfecting surfaces or objects to lower the risk of spreading infection.

  1. Clean and disinfect surfaces and objects that are touched often

Typically, this means daily sanitizing surfaces and objects that are touched often, such as desks, countertops, doorknobs, computer keyboards, hands-on learning items, faucet handles, phones, and toys. Some schools may also require daily disinfecting these items. 

Immediately clean surfaces and objects that are visibly soiled. If surfaces or objects are soiled with body fluids or blood, use gloves and other standard precautions to avoid coming into contact with the fluid. Remove the spill, and then clean and disinfect the surface.

Need Biohazard Cleanup Services?

Call Us Today – (336) 744-5104

  1. Clean and disinfect correctly

Always follow label directions on cleaning products and disinfectants. Wash surfaces with a general household cleaner to remove germs. Rinse with water, and follow with an EPA-registered disinfectant to kill germs. Read the label to make sure it states that EPA has approved the product for effectiveness against whatever you are trying to clean.

If a surface is not visibly dirty, you can clean it with an EPA-registered product that both cleans (removes germs) and disinfects (kills germs) instead. Be sure to read the label directions carefully, as there may be a separate procedure for using the product as a cleaner or as a disinfectant. Disinfection usually requires the product to remain on the surface for a certain period of time (e.g., letting it stand for 3 to 5 minutes).

Use disinfecting wipes on electronic items that are touched often, such as phones and computers. Pay close attention to the directions for using disinfecting wipes. It may be necessary to use more than one wipe to keep the surface wet for the stated length of contact time. Make sure that the electronics can withstand the use of liquids for cleaning and disinfecting.

  1. Use products safely

Pay close attention to hazard warnings and directions on product labels. Cleaning products and disinfectants often call for the use of gloves or eye protection. For example, gloves should always be worn to protect your hands when working with bleach solutions.

Do not mix cleaners and disinfectants unless the labels indicate it is safe to do so. Combining certain products (such as chlorine bleach and ammonia cleaners) can result in serious injury or death.

  1. Handle waste properly

Throw disposable items used to clean surfaces and items in the trash immediately after use. Avoid touching used tissues and other waste when emptying waste baskets. Wash your hands with soap and water after emptying waste baskets and touching used tissues and similar waste.

  1. Learn more

What to do after a suicide happens in your home

9/2/2020 (Permalink)

SERVPRO of Winston Salem North 336 744 5104 While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one.

Whenever a loss occurs in your home, it is always difficult to deal with. When it is an unexpected death, even more so. You will be overwhelmed, and there is no real way to prepare yourself for this unexpected event.  I hope that you find this list, and that it helps you navigate this uncertain period in your life. 

What to do first

  • Call 911 or the police.
    When a suicide occurs, police need to be informed. They will have to treat the place of the suicide as a crime scene. Sadly, suicide or suspected suicide is considered a suspicious death, and must be investigated. You will cause a lot of unnecessary pain and suffering, and trouble with the police to those around you, if you do not report the death as such. 
  • For the city of Winston Salem, NC
    • Police & Fire (336) 773-7700
  • For the city of Pilot Mountain , NC
    • Police (336) 368-4725
    • Fire (336) 368-4646
  • For the city of Mount Airy, NC
    • Police (336) 786-3535
    • Fire (336) 786-3570
  • Call SERVPRO of Winston Salem North .
    After the police have left the scene, the body will still be there, along with any chemicals, dust, or remnants of the investigation the officials may have left. Your home is now not only dirty, but dangerous.
    Our technicians follow OSHA and EPA protocols to help transform an unsafe environment back into a clean, safe home or business. Our first focus is always safety, since crime or accident scenes may involve bloodborne pathogens, harmful chemicals, and other dangers.
    We will always treat your property and the people involved with the greatest empathy and respect in the face of trying circumstances.After the police have finished processing a crime or accident scene, the cleaning and restoration process can begin. Many times, crime and accident scenes have blood and other biohazard contaminants that pose a serious health risk. SERVPRO of Winston Salem North will respond immediately and has the specialized training, protective equipment, and experience to safely clean trauma and crime scenes.
  • Arrange for a place to stay.
    SERVPRO of Winston Salem North will work as quickly as possible to clean and restore your home “Like it never even happened.” Depending on the job, this could be very quick or take a few days. The trash and biohazard contaminants will need to be removed, and to prevent the spread of cross contamination, you will be happier and healthier away from the location. 
  • If you need help finding a safe location to stay,  The Piedmont Triad Chapter of the American Red Cross is a great place to seek help. 
    1501 Yanceyville Street
    Greensboro, NC 27415
    Phone: 336-333-2111

What to do if a crime happens on your property.

9/2/2020 (Permalink)

SERVPRO of Winston Salem North 336 744 5104 While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one

With a total of 39 per 1000 residents, we are currently only 8% safer than other US Cities across the nation. It will be either violent 6% or property 33%, both will cause damage to your home or business. 

We don’t want to scare anyone, but I do want you to be prepared for when something happens on your property. We want you to be aware of what to do since it can avoid unnecessary time, money, and headache. You should have a plan in place, and I’ve written this blog to help you. 

First Things First.

A crime occurred. It is a good thing that you are safe. You should know that this will disturb the normal flow of your next coming days, weeks, and sometimes months. We would never wish for that to happen, but you should prepare for it and knowing is the first step for it.

Calm down and Call the Authorities

Call 911 or a non emergency line if there are no medical emergencies

  • For the city of Winston Salem, NC
    • Police & Fire (336) 773-7700

  • For the city of Pilot Mountain, NC
    • Police (336) 368-4725
    • Fire (336) 368-4646

  • For the city of Mount Airy, NC
    • Police (336) 786-3535
    • Fire (336) 786-3570

We know that not everyone can take this situation easily, and some of you will also panic. We are humans, and you do not know truly how you will react until this horrible event occurs.  What I hope you do is act fast and contact the right people to help you. Call the police, and get yourself to a safe well lit area away from the crime scene, but within walking distance, so that the police will be able to speak with you. 

Calming down does not only help you but also assists the authorities in their investigation. If you are calm, then you are better able to assist those in need. You can do this. 

We HIGHLY ADVISE, that you should look for another place to stay temporarily. 

While the investigation goes on, the police will need access to the scene, maybe at hours that you would not be comfortable with. Winston Salem PD and Forsyth County Sheriff's office work tirelessly day and night. 

There could also be other factors, damage to property that causes it to be unsafe (broken glass, bullet holes, blood and other biohazards). These things can not be cleaned up right away, as the detectives will need to search and secure evidence.  Those things can and will affect your health and safety, so we suggest finding somewhere else close by to stay at. If you can not find something, or need assistance, The American Red Cross is always willing to help those in need. 

  • The Piedmont Triad Chapter of the American Red Cross
    Phone: 336-333-2111

After the Investigation

You now face a new issue. You can finally return home, and start the process of cleaning up.

Nonetheless, you will see a filthy place depending on the severity of the crime, and length of the investigation.  

Call SERVPRO of Winston Salem North

(336) 744-5104

Our technicians follow OSHA and EPA protocols to help transform an unsafe environment back into a clean, safe home or business. Our first focus is always safety, since crime or accident scenes may involve bloodborne pathogens, harmful chemicals, and other dangers. We will always treat your property and the people involved with the greatest empathy and respect in the face of trying circumstances. Our Motto is “Like it never even happened.” We want to return your home to the happy and healthy place it was in before this crime happened.

Crime statistics by https://www.neighborhoodscout.com/nc/winston-salem/crime#data

Certified: SERVPRO Cleaned – a defensive cleaning program

9/2/2020 (Permalink)

CSC shield with franchise information Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness..

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

We never wish these situations on anyone but we are always here when you need us. Call SERVPRO of Winston-Salem North today. 336-744-5104

The Signs of Electrical Issues in Commercial Buildings

9/2/2020 (Permalink)

electrical plug on fire Set up a Free Emergency Ready Profile, to help prevent, and to be prepared for any commercial emergencies.

Some of the most common signs of electrical issues, might be a blink and you miss it type of moment. It's worth visiting a commercial property multiple times in all types of weather to make sure you are buying a reliable building. 

  1. Dimming or Blinking Lights
    Make sure to visit your building at night and during high traffic electrical usage hours. That way you can see if all the lights are working and nothing is dimming or blinking out.
  2. Old Wiring
    Depending on the age of your building, you may need to invest in an electrical overhaul of your entire building. Wiring, like the rest of us, will eventually deteriorate and become damaged with age. Be it chewed by mice, damaged by nails hammered haphazardly into walls or simple disintegration, a lack of insulation means exposed wires that can lead to sparks and fire.
  3. Dead Outlets
    A Major Hazard, dead outlets mean the electrical line has been interrupted in some way, and needs to be addressed immediately. 
  4. Patch Jobs and Modifications
    In today's DIY society, more and more people are trying to update and patch their electrical systems to update and run more current. Only a licensed Commercial Electrician should ever work on a commercial building. 
  5. Low Amp Wiring
    Older buildings have lower amped wiring, when you try and push a high amp thru low amp wiring, it gets hot. It might even catch fire and spread through the walls before you even know what is going on. It is always best to get an inspection done on older buildings. 

Our Commercial Standard Services

9/2/2020 (Permalink)

commercial building with lots of windows While we hope you never experience a disaster at your business, we do know we are ready to help you restore it in the event of one

  • 24 HOUR EMERGENCY RESPONSE SERVICES 
    • Catastrophic Storm and Wide Area Event Response
    • Large Loss and Single Event Response
  • WATER DAMAGE SERVICES 
    • Water Removal and Dehumidification 
    • Mold Mitigation and Remediation 
    • Building Stabilization and Climate Control
  • FIRE DAMAGE SERVICES
    • Smoke and Soot Cleanup
    • Pretesting (For Best Cleaning Methods)
  • BIO-REMEDIATION & CRIME SCENE SERVICES 
    • Vandalism Cleanup
    • Unattended Death Cleanup
  • FACILITIES CLEANING & RESTORATION
    • Air Ducts and HVAC Cleaning
    • Carpet, Upholstery, Drapes and Blinds Ceiling, Walls and Hard Floors
    • Odor Identification and Deodorization
    • Post Construction Cleanup and Selective Demolition
    • Reconstruction and Construction Drying
    • Specialized Media Blasting
  • CONTENTS CLEANING & RESTORATION
    • Move Outs and Contents Restoration 
    • Electronics and Equipment Cleaning and Restoration
    • Art and Document Restoration n Data Recovery
    • Contents Claim Inventory Service
    • Cargo Recovery (Trucking Industry)
  • TOTAL PROJECT MANAGEMENT
    • IICRC Certified
    • Mobile Command Centers
    • Electronic File Documentation
    • Online Data Reporting
    • Mitigation Performance Validation
  • INVOICING
    • Detailed Estimates and Digital Pictures
    • Expense Reporting

Commercial Plumbing Issues

9/2/2020 (Permalink)

Old commercial buildings with large glass windows While we hope you never experience a disaster at your business, we do know we are ready to help you restore it in the event of one

We should never forget that between 1-3 % of all water on Earth is Potable water, aka fresh and drinkable water.  Therefore Water Conservation should always be a concern. Not only is it wasting finite resources, but it could cost your business $$$.

Some of the most common plumbing issues in commercial buildings are

  • Leaky Faucets
    • Most businesses have between 1-10 leaking faucets in their building
    • A single leaky faucet leaks 7-10 gallons a day
    • The average cost of a single leaky faucet will be between $60 - $200 a year.
  • Running Toilets
    • Most businesses in NC must have a restroom for employees
    • A single running toilet will lose between 20 and 40 gallons a day
    • The average cost of a single running toilet will cost between $400 - $1000 a year
  • Silent Leaks
    • A Silent Leak is a very small leak, almost undetectable inside your plumbing system
    • Over time, most of these leaks will cause massive damage to internal building structures
    • Where there is water and warmth, there will be Mold Growth, which can be an extensive clean up and maintenance issue.

What Should I ASK before investing in a commercial property

9/2/2020 (Permalink)

Large Old commercial property buildings with large glass windows While we hope you never experience a disaster at your business, we do know we are ready to help you restore it in the event of one

What is a commercial property? 

  • Retail buildings
  • Office buildings
  • Hotel / Motel buildings
  • Industrial buildings
  • Apartment buildings
  • “Mixed use” buildings, where the property may have a mix, such as retail, office and apartments.

Before Investing in a Commercial Property the best thing to do your research

Common questions to ask

  1. Year built? Older buildings might be a great deal upfront, but they can have issues and require more investment down the road.
  2. What kind of property are you looking for?
  3. Are you looking to use the building for your own business, rent it out, build equity, and/or something else entirely?
  4. What kind of location do you need?
  5. Do you need to buy or could you lease the property?
  6. What's your situation regarding cash, financing, and/or ability to make a down payment?
  7. What's your risk tolerance?
  8. How much time can you commit to the property?
  9. How much work are you willing to put into the property?
  10. What skills/knowledge are you bringing to the table?
  11. What skills/knowledge will you need to hire experts for or contract out?
  12. What kind of property manager might you need (or not)?
  13. Are you willing to do the duties of being a landlord?
  14. Finally, are you ready/willing to make an investment/purchase of this size?

Most Common Structure Issues in Commercial Properties

9/2/2020 (Permalink)

Bailey Park with Old Commercial Brick Buildings with large glass windows. While we hope you never experience a disaster at your business, we do know we are ready to help you restore it in the event of one

Winston-Salem is in the midst of a Commercial and Residential Building Boom!

I absolutely love every bit of it! The City of Arts and Innovation is growing like never before. It might seem like chaos at first, but it’s a delicate and well thought out expansion, that is driving our city forward and into the future.

With all this new growth, there will be some growing pains, and most of those are going to be from our older and historic buildings. One of the main issues common among these commercial buildings is Structural Foundation Failure. When Investing in a new property it is imperative that you and a hired professional inspect the foundation. They will be able to point out some of the most common structure issues.

Some of the most obvious ones are Exterior Cracks and Fascia Issues. These are out in the open, and there is no hiding them. They most likely come from the building settling into the ground around it. Soil is compacted over time, and when a building is constructed, the soil is dug up and becomes loose. When the foundation is poured, they try their very best to compact and level the soil around and underneath it, but there is no way to make it perfect. Over time it will settle, there is no IF about it. When this starts to happen, you’ll notice doors sticking and windows starting to be harder to open and close. There may be some tiling and flooring that’ll start to warp. You may not notice small interior cracks until they really start to become bigger.

One very large and Scary issue is Plumbing Failure. As a commercial building settles, the plumbing will shift outside and inside the building. Especially with older buildings and older plumbing. It’s not uncommon to still run into Terracotta or Cast Iron pipes. These pipes are aging right along with the building, and as that foundation moves, it becomes unstable and stressed. Commercial buildings are going to have larger pipes than residential homes and you are looking at a larger water damaged area when that pipe finally fails.

BUT, and this is a big caveat. For the Right Location for your growing business, most of the issues stated above are fixable. Location means so much today in the growing business world, that remodeling an older commercial building could be a sound investment to make. Not only are you investing in your future, but you are also investing into Winston-Salem.

It's Time to Take Care of Your Rain Gutters

9/2/2020 (Permalink)

house in a lightning storm While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one

Summer is winding down, kids are going back to school, the bugs are finally abating. August also means, at least for us in the triad anyways, hurricane season is really getting started.  We might not be on the coast, but we will still receive quite a bit of rain,  and inclement weather from the spin off of the storms. 

An ounce of prevention

Here is your reminder, just in case you might need one, that the gutters have been just hanging out and working hard all summer, and probably full of bird nests, leaves, twigs, and debris. I found a bunch of Nerf Darts in mine--the joys of having a house full of little boys.  While those gutters might be working now, are they prepared for the onslaught of a hurricane force rainstorm? While the weather is still somewhat tolerable, go ahead and get them cleaned out.  

Gutters are one of your first lines of defense

One of the leading causes of Roof and Water Damage is simply water piling up, pooling, and spilling out of your house’s rain gutters. This is an issue that you probably will not notice until it has become a bigger problem. I know, that I'm not up in my attic daily and wouldn't see the ever growing water stain, until it reaches the ceiling above my bed. That would be if I am lucky, maybe that water took another route and went down the wall and into the insulation. Where there is a water source, there will eventually be mold. It will quickly escalate and become a headache. So don’t forget to clean those RAIN GUTTERS! Go ahead and trim those trees and bushes back while you are up there.  

Keeping it rock solid

Once that roof is taken care of, you should turn your attention to the foundation. The most critical roles gutters play is channeling water around and away from your home.  If there is something blocking the bottom downspouts, then the water will have nowhere to go and pool around your foundation and landscaping.  Home Foundations are what you have built your hopes and dreams upon.  Excessive water around it might cause it to leak, shift, crack, or even sink into the surrounding surface.  A house’s structural integrity depends on a solid foundation.  I’ve got to make sure and mention that you’ll also want to watch where the water is running to; is it heading straight for your sidewalk into your home, or is it settling in your flowerbeds?  Make sure to note and correct any areas that water might be pooling unnecessarily.

What if it’s too late?

While cleaning up those gutters and checking your downspouts, make sure to keep a look out for damage that might have already happened.  Home maintenance is an easy and quick task, but once an issue does arise, it might be with your roof or basement, so calling a professional is always worth it.  I know we are in a DIY climate, but the roof over your head, and the foundation of your home are critical structures designed to keep everything else in your house safe and sound.

Some Winter Weather Q & A

9/2/2020 (Permalink)

house covered in snow While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one

There's snow business like snow business.

Here's a fun Q & A about Snow in our Area.

Can it ever be too cold to snow?

It rarely snows when the temperature drops below zero degrees Fahrenheit because the atmosphere is too stable. One of the ingredients for snow is enough lifting of saturated air that snow can develop aloft and fall to reach the surface. 

What is thundersnow?

Although thunderstorms are less common in the winter, sometimes lightning can occur within snowstorms and is called thundersnow. Thundersnow can be found where there is relatively strong instability and abundant moisture above the surface, such as above a warm front. 

How many inches of snow equals one inch of rain?

On average, thirteen inches of snow equals one inch of rain in the US, although this ratio can vary from two inches for sleet to nearly fifty inches for very dry, powdery snow under certain conditions.

What is white lightning?

White lightning is a colloquial term for thunderstorms occurring with snow.

What are the important winter weather notices?

Blizzard Warning: Issued when winds of 35 mph or greater are combined with blowing and drifting snow with visibility of ¼ mile or less. Seek indoor shelter immediately and stay indoors until the severe conditions end.

Winter Storm Warning: Issued when a combination of hazardous winter weather in the form of heavy snow, heavy freezing rain, or heavy sleet is imminent or occurring. Winter Storm Warnings are usually issued 12 to 24 hours before the event is expected to begin.

Winter Storm Watch: Issued 12-48 hours in advance of the onset of severe winter conditions. The watch may or may not be upgraded to a winter storm warning, depending on how the weather system moves or how it is developing.

Winter Storm Outlook: Issued prior to a Winter Storm Watch. The Outlook is given when forecasters believe winter storm conditions are possible and are usually issued 3 to 5 days in advance of a winter storm.

Winter Weather Advisories: Issued for accumulations of snow, freezing rain, freezing drizzle, and sleet which will cause significant inconveniences and, if caution is not exercised, could lead to life-threatening situations.

Wind Chill Warning: Issued when wind chill temperatures are expected to be hazardous to life within several minutes of exposure.

Wind Chill Advisory: Issued for a wind chill situation that could cause significant inconveniences, but do not meet warning criteria. Criteria for issuing Windchill Warnings and Advisories are set locally.

Dense Fog Advisory: Issued when fog will reduce visibility to ¼ mile or less over a widespread area.

Snow Flurries: Light snow falling for a short duration. No accumulation or light dusting is all that is expected.

Snow Showers: Snow falling at varying intensities for brief periods of time. Some accumulation is possible.

Blowing Snow: Wind-driven snow that reduces visibility and causes significant drifting. Blowing snow may be snow that is falling and/or loose snow on the ground picked up by the wind.

Never invite a Tree to a house party, It will never "Leaf"

9/2/2020 (Permalink)

house with fallen tree damage. broken roof. While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one

What to do when a tree falls on your home. 

  1.  Evacuate the home.
    • Whenever a large branch or tree falls on a home it may have compromised the structural integrity of your home
  2. Call 911 or a non emergency line if there are no medical emergencies
    • For the city of WSNC 
      • Police & Fire (336) 773-7700
    • For the city of Pilot Mountain
      • Police (336) 368-4725
      • Fire (336) 368-4646
    • For the city of Mount Airy
      • Police (336) 786-3535
      • Fire (336) 786-3570
  3. Contact your insurance company
  4. Call SERVPRO of Winston-Salem North
    • 1105 Fairchild Road
      Winston Salem, NC 27501
      Phone: (336) 744-5104
      Email: sp9743@yahoo.com

If you don't like the Weather in North Carolina, give it 15 minutes, it'll change.  So, when that bomb cyclone in the Midwest turns into a tornado or microburst rain event in our town, turn to the professionals.  The experienced team of SERVPRO of Winston-Salem North is available to respond 24/7 to any weather related emergencies. Located blocks away from US-52, our team can quickly respond to any part of the county, making us truly FASTER TO THE DISASTER. Whether it's a flood in Sherwood Forest or a fire in City View, our highly trained technicians along with our specialized equipment can handle any job So, when storm damage strikes choose Winston-Salem's locally owned SERVPRO of Winston-Salem North.  When disaster strikes, we’re are Here to Help®

Winter Weather in Winston Salem

9/2/2020 (Permalink)

House with snow everywhere around it While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one

Types of Winter Precipitation We Can Expect In Winston Salem

  • Cold Rain
    If precipitation falls through a large depth of the atmosphere frozen but encounters a relatively deep layer of above freezing air at the surface, then the frozen precipitation may completely melt and have no opportunity to refreeze. Thus, what traveled almost the entire trip to the ground as snow may end up falling as a cold rain instead of anything frozen or freezing
  • Snow
    Precipitation begins as snow and if it doesn’t encounter any layers of air that are above freezing before reaching the ground, it will fall to the surface in the form of snow.
  • Sleet
    If the snowflakes encounter a shallow layer of warm, above freezing air with below freezing air through the rest of the column, then it will partially melt and refreeze into a sleet pellet before reaching the ground.
  • Freezing Rain
    If the snow falls into a deep layer of above freezing air with only a shallow layer of below freezing air located at the surface, (which is often the case with cold air damming,) then the liquid droplets will freeze on contact with any objects (such as trees, power lines, and roads) at the surface that are below freezing.

The next two are possible but historically unlikely, but we are seeing them more and more in Winston Salem.

  • Blizzards
    Dangerous winter storms that are a combination of blowing snow and wind resulting in very low visibility. While heavy snowfalls and severe cold often accompany blizzards, they are not required. Sometimes strong winds pick up snow that has already fallen, creating a ground blizzard.
  • Ice Storm
    a storm which results in the accumulation of at least .25” of ice on exposed surfaces. They create hazardous driving and walking conditions. Tree branches and powerlines can easily snap under the weight of the ice.

How Does Ice Burst Water Pipes?

9/2/2020 (Permalink)

House covered in winter weather While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one

try and say that title 3 times fast! LOL. but seriously, Frozen pipes are worse than a bad joke.

So most people know that when water freezes it expands. It makes a fool of us all at times. Raise your hand if you have left a soda in the freezer, only to return to an explosion of sticky icy sugar everywhere! 

Water Molecules in a natural state are very fluid, but when it reaches it’s freezing point the molecules take on a hexagon structure. This frozen ice block will expand outwards, along the path of least resistance. As it pushes forward, the pressure starts building. While the water in the pipe will flow back towards the main water line in the street, the water trapped between your faucet and the ice block will have nowhere to escape. Once the pressure is too great, somewhere along the line  it will fail. Pipes that are the most at risk are those in uninsulated or unheated spaces( your garage, your attic, poorly insulated outside walls).

How to Prevent Your Pipes from Bursting in Winter

  • Keep your garage door closed!
  • Open cabinets under the sink and in the bathroom, so that they can be reached by the warm air in your home
  • Insulate pipes
  • On exceptionally cold nights below freezing leave your taps dripping slightly. This might waste a small amount of water, but the wasted water will cost you less than having to replace busted pipes

If your pipes have burst or you notice them leaking, then it’s best to go ahead and turn off the water at your main line.

Then you’ll want to call a plumber, and then you’ll want to call SERVPRO of Winston Salem North 336 744 5104.

Categories

Archived Posts