Recent Posts

After The Storm: Know What To Look For In Your Winston Home

9/20/2021 (Permalink)

Storm picture with lightning strike While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one.

We hear almost daily about being prepared. Whether it’s something simple like preparing for the first day of school or something more serious like preparing your home for possible storms, having a checklist may help prevent you from becoming overwhelmed.

If you have structural damage from a storm, vacate the property immediately and contact your first responders, your insurance agent, and the SERVPRO of Winston Salem North. While your agent starts the claims process, our team of highly trained technicians can begin securing your property once first responders deem it safe to enter. Our team will board up windows, tarp roofs and check for other visible damage. At the same time, first responders begin to assess any other emergency needs such as downed powerlines or other safety concerns.

Once the property is secure, you or the team of SERVPRO of Winston Salem North can begin taking photos of the damage before anything is moved. Once all the damage has been documented, our technicians will begin to assess what can be saved.

We would begin inspection of your home, looking for cracks, leaks, and other structural damage so a plan of action can be implemented. We highly recommend that you don’t try to do this yourself. If not correctly handled, storm-damaged can lead to further problems such as mold in your home. To learn more or schedule your free estimate, give us a call at 336-744-104. 

What's That Smell? Common Sources Of Odor Problems in Your Winston Salem Business

9/20/2021 (Permalink)

commercial business building While we hope you never experience a disaster at your business, we do know we are ready to help you restore it in the event of one

As experts in deodorization, SERVPRO of Winston Salem North has seen a wide variety of problems with odors and their sources. Commercial deodorization can be tricky, but here are some of the most common odor problems in business.

Restrooms

In restrooms, the most common source of odor is urine. In the men's room, urine tends to seep behind urinals and splash on walls. Regular mopping with a disinfecting solution is a must to control odors, wiping down the walls. In the ladies' room, watch for odor from the feminine hygiene waste receptacles—daily emptying and disinfecting as needed.

Drain Odors

Drains come in all sizes and use in a business; kitchen drains, floor drains, and even sinks can be the source of foul odors. It is recommended to flush out drains regularly to clean out food, debris, and bacteria that can cause unpleasant odors in your business.

Mold and Mildew

If your business has a musty smell, you may have an issue with mold or mildew. Mold and mildew usually form in areas with higher moisture content, such as basements, crawlspaces, laundry facilities, or restrooms. At SERVPRO of Winston Salem North, we offer free mold checks. Our team of IICRC trained technicians can assess if it's mold or mildew and determine if it's an issue you can handle or if you need professional assistance.

If your business has an issue with mold or an unpleasant odor, give us a call at (336) 744-5104 for your no-cost assessment. Because at SERVPRO, we're here to help.

Was Your Business Impacted by Hurricane Ida? Here Is What To Do Next..

9/20/2021 (Permalink)

commercial business building While we hope you never experience a disaster at your business, we do know we are ready to help you restore it in the event of one

Most business owners in our areas are aware of basic steps that should be taken before a hurricane, such as maintaining a preparedness plan, backing up computer files, and keeping a store of emergency materials. Some even develop plans for contacting employees. To keep the business flow as continuous as possible, managers need to know what to do just after the storm. By following the steps below, you can return to normal operations in no time.

1. Contact Your Insurance Provider

Begin the claim filing process for any major damages as soon as possible. More details on the damages later, but the sooner you start, the better.

2. Wear Safety Gear

It is important to take the proper safety precautions if you are going to visit your property post-hurricane.

3. Document the Damage

As you assess the scope of the damage, remember to take pictures of any damage you see and to make detailed notes for your insurance claim and company records. *The photos you took before the storm will come in handy now!*

4. Salvage What You Can

Attempt to remove any debris that you can. Remember, buildings can be structurally unsafe so it is wise to only do as much as you know won't cause further damage to yourself or the property.

5. Find the Right Professional Help

Here at SERVPRO of Winston Salem North, we know how to tackle jobs of all sizes and get your business back in shape quickly. We can guide you through the entire restoration process and have proven experience helping businesses recover after hurricane flood damage. We make it "Like it never even happened."

Is Your Business Properly Prepared?

9/20/2021 (Permalink)

commercial business building While we hope you never experience a disaster at your business, we do know we are ready to help you restore it in the event of one

When a disaster strikes the time to prepare has passed. Don’t be one of the 60% of businesses that do not have a formal emergency response plan. Roughly 80% of businesses are likely to go out of business if they do not recover after a disaster within a months’ time, and 50% of businesses never reopen. The best way to protect your company is to have a solid game plan. Is your business prepared for a natural disaster to hit?

Well, you are in luck; SERVPRO of Winston Salem North is here to help! We have been working with local businesses to ensure that they will not fall victim to these statistics.

SERVPRO has an amazing program called the EMERGENCY READY PROFILE. This program aids property managers and owners, both residential and commercial to be prepared for a disaster to hit.

We will walk you step by step to help you put together an EMERGENCY READY PROFILE. We will help you identify and label utility shut-off locations, identify local utility contact information, identify local emergency contact information such as fire, police, and hospital contacts, and establish main internal contacts for purposes of employee safety and emergency work authorization.

For more information please contact SERVPRO of Winston Salem North  @  (336) 744-5104 

We provide 24-hour emergency service and have the training and expertise to handle your restoration and cleaning needs. "Like it never even happened."

4 Things To Do If Your Home Floods

9/20/2021 (Permalink)

Storm picture with lightening strike While we hope you never experience a disaster at your business, we do know we are ready to help you restore it in the event of one

Rain, rain, and more rain. They’re moments in the year, sometimes too many where our community goes days on end with rain. Then changing over to snow and ice in the winter if the temperatures manage to drop below freezing for a substantial amount of time. While snow is pretty to look at, what often accompanies it is a fearful weather condition. Ice can cause trees to topple over onto your roof creating a hole where water can seep into all areas of your home including the basement. 

Falling trees can rupture the pipes of your home as well which may cause hundreds if not more gallons of water to spew out into your basement, flooring, walls, and ceiling. Any amount of standing water in your home may spell disaster if not mitigated promptly. Significant water damage can begin to warp your hardwood floors, stain your carpeting, and create a mold growth situation.

Calling an experienced water cleanup crew with IICRC Certification and experience in restoration is key to beginning the process of getting your home back to normal. Our team is trained in proper drying methods and mold testing to help keep your family safe. We’ll also reconstruct your house after it’s been restored to streamline the process. 

When many customers call our office to request our services it’s critical you’ve already completed a few tasks beforehand. Listed below are a few key steps homeowners should take if they experience water damage. 

  1. Shut Off The Water Source
    1. Locate the cut-off valve in your home. It’s likely underneath your kitchen or bathroom sink. 
  2. Do What You Can In Order To Mitigate The Damage
    1. Try to soak as much water as you can on your own using towels. 
  3. Call A Water Cleanup Company
    1. Available 24/7 with 20+ years of experience and contractor license for repairs. 
  4. Speak To Your Home Insurance Provider  
    1. Save your insurance agent’s contact information on your phone, or write it down. 

If your home or business is in need of our services whether for fire, water, or mold damage; perhaps even deep cleaning services, call the experts today – SERVPRO of Winston Salem North, 336-744-5104.

A SERVPRO Commercial Emergency Ready Plan

9/17/2021 (Permalink)

SERVPRO cleaning crew working on cleaning a carpet While we hope you never experience a disaster at your business, we do know we are ready to help you restore it in the event of one

There are almost 1 million small businesses across North Carolina, with almost 2 million employees.  That would roughly be 45% of the workforce across the state. That is a staggering number and a huge boon for us! It’s Truly Amazing how great our small state is for Entrepreneurs.  Winston Salem is currently in the midst of re-energizing downtown and the triad itself is growing exponentially every year. 

With all that growth, there is bound to be some downfall. Most Small Businesses fail within 3 years, and it’s not always the business’s fault. We encounter some that go under because of infrastructure and plain old bad luck and timing. One of the best courses of action to prevent a catastrophic loss for your company is an Emergency Readiness Plan ( ERP )

What is an Emergency Readiness Plan?

ERP is the best way to mitigate damages to your company in case of a loss which may include

    • Fire 
      • Fire or smoke damage from faulty wiring
      • Fire damage from a restaurant kitchen fire
    • Water 
      • Water heater failure
      • Sewage back up
    • Mold 
      • Previous water damage that was not mitigated properly
      • Leaking Roof
      • Dirty HVAC
    • Crime or Vandalism  
    • Storm
      • Hurricane
      • Flash flooding

Most Homeowners are not able to locate their water shut-off valve, so to assume your employees know where that may be located is just plain bad planning.  Fortunately for the small business in Winston-Salem, we provide an ERP for Free! All you need to do is call and set up a time and date, and one of our associates will come out and set everything up. We recently updated our program to include an App, but it’s also easily accessible online, or we can always print a quick folder for you to keep in your office.

What To Do Before A Hurricane Arrives

9/17/2021 (Permalink)

Storm picture with lightning strike While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one

As many of you know hurricane Ida swept through Louisiana, New Jersey, and Pennsylvania. Luckily it skipped over North Carolina but in the event, one does pass over us during this hurricane season knowing what to do before it hits can help prevent damage or loss to your family, house, and property. 

First things first, in the event of an emergency, please call 911.

Knowing the emergency contact numbers for Winston-Salem is very important.

City of Winston-Salem Police and Fire Department

Local Weather News

List of Necessary Items before a hurricane 

  1. An Emergency Readiness Plan for your family
  2. 3 days worth of water;
    a good rule of thumb is 1 gallon of water for each person or pet
  3. 3 days of nonperishable food for each person or pet
  4. First Aid Kit
  5. Battery Powered Radio or NOAA radio alert 
  6. Portable Power bank to charge cell phones
  7. Full Tank of Gas in your car
  8. Batteries
  9. Whistle to Signal for Help

How to Help your House survive the hurricane

  • Cover your windows with a storm shutter or plywood, or use Tape. While tape won’t prevent your windows from breaking, it will help keep the broken glass shards together.
  • Learn if you are in an area that floods, and how to properly sandbag your home.
    How to Sandbag your Home or Business.
  • Clean out your rain gutters.

How to help your pet during a hurricane 

  • Please, if possible, provide shelter for your pets. 
  • If your pet goes missing know where to look.
    Forsyth Humane Society.
  • Spare Medication for your pets.
  • Copy of shot and medication records.

Make sure you know where to go to track hurricanes to ensure if it is headed your way. 

https://www.nesdis.noaa.gov/real-time-imagery/hurricane-tracker

Emergency Fire Damage Tips

9/14/2021 (Permalink)

Do's and don'ts when dealing with fire damage  While we hope you never experience a disaster in your home or business, we do know we are ready to help you restore it in the event of one.

Did you know every 90 seconds a residential fire occurs somewhere in the U.S.? If a fire strikes your home or business, know that SERVPRO of Metairie is here to help

Until a SERVPRO professional arrives, here are some DO’s and DON’Ts to help reduce damage and increase the chances of a successful restoration:

DO:

  • Limit movement in the home and keep your hands clean. This helps prevent soot particles from being embedded into your carpet or upholstery.
  • Place old, dry colorfast towels or linens on rugs, upholstery, and carpet traffic areas.
  • If electricity is off, empty the freezer and refrigerator completely and prop the doors open to help prevent odor.
  • Wipe soot from chrome on kitchen and bathroom faucets, trim, and appliances. Protect the surfaces with a light coating of lubricant.
  • Change your HVAC filter.

DON’T:

  • Attempt to wash any walls or painted surfaces, or clean any carpet or upholstery, without first contacting a SERVPRO professional.
  • Consume any food, beverages, or medicines that may have been stored close to fire, heat, or water. (They may be contaminated.)
  • Send garments to the dry cleaner. Improper cleaning may set in smoke odor.

For other emergency tips for your home, please contact SERVPRO of Winston Salem North 

How soot travels through a home

9/8/2021 (Permalink)

electrical fire from an outlet While we hope you never experience a disaster in your home or business, we do know we are ready to help you restore it in the event of one

If a fire has occurred in your home or business you likely will notice soot throughout the entire property, not just in the area where the fire occurred. So how does this happen? How can you get rid of the soot? Keep reading to find out more information about how soot travels during a fire and what you can do about it. 

What Is Soot?

Soot is a black powdery or flakey substance that is produced when organic matter burns incompletely. This means that when things burn, they don’t completely disappear, they leave behind particles known as soot. Because soot comes from the burning of many different materials, it can also contain things like acids, chemicals, metals, soils, and dust. These soot particles leave behind a mess and often a foul smell. 

How Soot Travels

When there is a fire in your home, soot can easily travel throughout your whole home. The ultra-light particles can float through the air and reach surfaces throughout your whole home. If the air conditioning or heat is running soot can even enter your HVAC system which will disperse soot throughout your whole home. When this happens air ducts should be cleaned to eliminate the HVAC system further dispersing soot throughout your home. 

Can Soot Damage My Home?

Because soot has acidic properties it can further damage your home and harm indoor air quality. Soot can continue to degrade the surfaces and air quality in your home if it is not cleaned immediately.

What If There Wasn’t A Fire?

If you notice soot in your home, but there was never a fire, you might be wondering where the soot came from. Even if there wasn’t a fire, things like fireplaces, furnaces, and excessive use of candles can cause soot building throughout your home. 

Is Soot Dangerous

Soot inhalation can be dangerous which is why you should only enter your home after it has been deemed safe by the Charlotte Fire Department and a fire restoration company. Improperly cleaning soot can lead to excessive inhalation of soot, and soot can be left behind, causing health effects in the future.

How To Clean Soot

Cleaning soot can be difficult to remove from many surfaces as it is a sticky substance and can stain fabrics. Additionally, cleaning soot improperly can mean breathing in soot particles. 

When cleaning soot, safety equipment is essential for reducing the danger of soot exposure. Specialized techniques such as air scrubbing may be necessary to reduce linger scents and restore air quality. 

Using household cleaners to clean soot isn’t enough. Soot particles will leave behind a smell and stain surfaces when professional tools and cleaners are not used. Fire restoration experts will be able to save your personal belongings that can’t be cleaned with household products. 

If your home has experienced a fire and is in need of restoration experts, be sure to call SERVPRO of Winston Salem North. Our expert technicians can make it "Like it never even happened."

The Right Equipment Is Necessary!

8/30/2021 (Permalink)

Drying equipment in the back of a SERVPRO truck While we hope you never experience a disaster in your home, we do know we are ready to help you restore it in the event of one

SERVPRO of Winston Salem North knows that using the proper equipment makes a difference. When time matters and it does when reducing claim loss expense, you can count on us to have the right technology and equipment to get the job done.

For example, one of the most common losses is water loss. Here is some information on the drying process. 

Psychrometrics is the study of the air and its properties. The properties of temperature, humidity, and vapor pressure. Dew points are measured to evaluate air conditions in the structure. These measurements allow for SERVPRO of Washington County to create the proper atmosphere for the most effective drying.

There is a science to drying everything properly.

The detection equipment used is always the most current in the industry. 

Moisture Sensors, Moisture Meters, Thermo-hygrometers, Infrared Cameras, and Manometers are some of the detection equipment.

Extraction Equipment, Air Moving Equipment, Dehumidification Equipment, Deodorization Equipment are all used in the drying process. 

When it comes to drying we take it seriously